Transcript
Elevate Your Network, Simplify Your Day demo series. Now this demo will focus on how the NETSCOPE platform helps simplify network and security operations, reducing help desk ticket volume by up to 80%. Now let's start with dedicated egress IP. SAS-based security often requires using a shared IP address pool, which adds complexity. To avoid misuse of shared IP addresses and simplify your SASE architecture, NETSCOPE supports dedicated egress IP addresses that are unique to you. Maintaining multiple policy engines is a tedious, swivel chair exercise that adds complexity and can result in costly mistakes. NETSCOPE simplifies things with a single console and a unified policy engine that makes operation of the NETSCOPE platform simple with consistent controls across SAS, private apps, and websites. Troubleshooting application connectivity and performance issues is a complex process, often requiring multiple tools and hours or days of investigation before the problem is resolved. And you hope that it gets resolved. NETSCOPE DEM can help troubleshoot connectivity and performance issues often before a help desk ticket is even submitted. If you go into the NETSCOPE DEM interface, you get a summary of the number of users, the POPs they're connected to, and their connectivity to those POPs, as well as their application performance. NETSCOPE DEM also not just looks at users, but also site locations and the connectivity of those sites and ultimately the performance of those sites. You get this global view where you can start drilling down from there. Now let's go ahead and scroll down and we can see the connectivity performance doesn't look bad, looks kind of respectable. But if we look at application performance, what's going on with this particular office that has a very high milliseconds of application performance, almost a half a second, if you will. Once again, connectivity looks fine, but there seems to be a problem if we look at the actual transit time. This should not be this high. So let's go ahead and highlight that transit time and now we can zoom into the issue. And what I'm going to go ahead and do is let's take a look at the path that is delivering that really high response time. So here's the Northwest office here on the left and here you could see the multiple paths that were taken in this given timeframe. We can easily click on the diagnose button and here you could see it zoomed right into the problem. And in this case, it's one of the nodes in the degraded path that is causing the issue, potentially a router issue with the ISP. So we're going to contact the ISP, see what's going on and also let our new users know and give them a heads up.
