Zendesk: From AI Readiness to Results: A Framework for Transforming IT Service

Explore how to move AI in IT service from isolated experiments to measurable, sustainable business outcomes. In this webinar, Zendesk experts introduce the Zen framework, demonstrate AI across its Zero In, Evolve, and Nirvana phases, and walk through a readiness assessment to help organizations identify priorities and plan next steps.

Key takeaways:

• Use value streams and outcome-based KPIs to prioritize and sequence AI investments.
• Understand six building blocks for scaling AI: data and context, integrations, governance, knowledge, workflows, and measurement.
• See how AI can support self-service, automate service workflows, and reveal opportunities for continuous improvement.
• Assess organizational readiness and identify practical starting points for an AI roadmap.