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HE Parts Eliminates Security Blind Spots with Fortinet

Fortinet
08/03/2026
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HE Parts is in the mining industry, but we don't mine. We do aftermarket repairs for mining equipment such as Caterpillar, Komatsu, Hitachi, construction machinery. Think of us as the Jiffy Lube that we service all cars. So we do that with all of our mining equipment. And we re-engineer parts, so we make them better than the OEM. We have important engineering drawings and IP that is critical to keep within our departments. Our legacy environment was very fragmented. So we had lots of different solutions out there, but it wasn't cohesive in our environment. So we run a very lean team, and we only have a few resources that are in each region. So having the depth of knowledge you really need is difficult if you're trying to get the best of the best and mash them together. I would also say you get blind spots if you're fragmented. So you think you might have the best of the best and everything's working great, but it's actually very fragmented, and you have these blind spots that you don't know are an issue until that issue arises. The benefits of consolidating into different products, one, there's a financial benefit. You have, it's more efficient, but more importantly, having that end-to-end products that are naturally meant to work together instead of trying to force it, that's when the magic happens. When you have that entire end-to-end security tool that can really give you the insights that you don't have when you have a mismatch of random products. We really have invested in our Forti package end-to-end. Everything from the firewalls, the switches, all the way through some of the software components such as DLP and endpoint protection and a multitude of others, including SOC as a service. But I think we have almost everything. Why Fortinet was the right long-term partner is they definitely invest in innovation and They definitely invest in the tools and the products, but also it's about strong relationships. Having lived through cyber attacks in the past and knowing the right vendor there on the scene, it's definitely a make-or-break situation. You want somebody you can trust and count on. Like most other companies, we have had some people become a victim of some phishing attacks. We engaged Fortinet and their incident response team to really help us. We had bought the tools, but we had not fully implemented them, but Fortinet team was able to come and work alongside us, helping us do a full forensics, ensuring that we were safe and compliant. It has really helped us accelerate implementing some of the other tools. So one of the first things that we are really focusing on is rolling out data loss protection within our environment, and we actually have visibility of where things are going. Whether that's rogue AI tools that we're able to see data being uploaded, even within our approved AI tools, we're able to call some of that data out where it is being put out in unsafe areas that aren't approved. So we're able to start pushing some of those rules out and fine-tuning in a safe and appropriate way to approach AI. With being a global company, we have a lot of remote workers. So some of the products, the SASE, the DLP, endpoint protection is really critical as we have people traveling, are we keeping the company protected? We've really been on a journey of first getting this discovery, being able to see the data and where it's moving, so that we can work with our head of compliance and our parent company to continuously tighten up our data policies. And so right now where we've started down this journey, we're slowly tightening the guardrails. Just being able to have the visibility and the clarity has really moved our team to the next level. Our growth for AGParts is critical, and that is a strong requirement from our CEO and board. If we are going to be able to go into new areas and new markets, we need to be able to stand up safe and secure networks and solutions that will be easy to roll out to the different groups. So really, I see the future of using Fortinet is in scalable, secure solutions no matter where we grow. If I was to say what I love about Fortinet, number one, it's the people. They are absolutely fantastic. Number two, it's the ease of use for my team. So as we're growing into the Fortinet landscape, I give them cool new tools to learn and focus on to keep them happy so that I can train them enough that they can leave but they don't want to.

TL;DR

  • HE Parts replaced a fragmented multi-vendor security stack with Fortinet's end-to-end platform, eliminating blind spots that a lean global IT team could not manage across disparate tools.
  • A phishing incident triggered Fortinet's incident response team to conduct forensics and accelerate deployment of tools already purchased but not yet fully implemented.
  • DLP and SASE are now central to HE Parts' strategy, providing visibility into data movement, unauthorized AI tool usage, and protection for remote workers across global operations.

Summary

In this customer story, Jill Renfro, VP of Global IT at HE Parts (HEPI), describes how the global mining aftermarket services company replaced a fragmented, multi-vendor security environment with Fortinet's end-to-end platform. Operating with lean regional IT teams and protecting sensitive engineering IP and re-engineered parts designs, HE Parts found that a patchwork of best-of-breed tools created dangerous blind spots rather than comprehensive coverage. Consolidating onto Fortinet — spanning firewalls, switches, DLP, endpoint protection, SASE, and SOC as a service — delivered both financial efficiency and the integrated visibility the team had been missing. A real-world phishing incident accelerated the transition: Fortinet's incident response team stepped in to conduct full forensics and help implement tools that had been purchased but not yet deployed. Today, HE Parts is actively rolling out data loss prevention to monitor data movement, flag unauthorized AI tool usage, and tighten compliance guardrails in a measured, policy-driven way. With global growth and remote workforce expansion as board-level priorities, Renfro sees Fortinet's scalable, standardized deployment model as essential to safely entering new markets.

Chapters

0:00 - HE Parts Introduction
0:40 - Fragmented Legacy Environment
1:25 - Benefits of Consolidation
2:42 - Phishing Incident Response
3:12 - DLP and AI Governance
4:33 - Scalable Growth with Fortinet

Key Quotes

1:08 "You get blind spots if you're fragmented. So you think you might have the best of the best and everything's working great, but it's actually very fragmented, and you have these blind spots that you don't know are an issue until that issue arises."
1:38 "Having that end-to-end products that are naturally meant to work together instead of trying to force it, that's when the magic happens."
2:29 "Having lived through cyber attacks in the past and knowing the right vendor there on the scene, it's definitely a make-or-break situation."
3:23 "Whether that's rogue AI tools that we're able to see data being uploaded, even within our approved AI tools, we're able to call some of that data out where it is being put out in unsafe areas that aren't approved."

FAQ

What specific Fortinet products does HE Parts use?

HE Parts has deployed a broad Fortinet stack including firewalls, switches, data loss prevention (DLP), endpoint protection, SASE, and SOC as a service, with Jill Renfro noting they have 'almost everything' in the Fortinet portfolio.

How did HE Parts handle a phishing attack during its security transformation?

HE Parts engaged Fortinet's incident response team, who worked alongside the internal team to conduct full forensics, confirm the environment was safe and compliant, and accelerate the rollout of tools that had been purchased but not yet fully implemented.


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