Transcript
Welcome to another Techvid! Today, you'll learn how to manage and reset your configured multi-factor authentication methods in Sophos Central. Let's dive in! In this Techvid, I'll show you the steps to manage your MFA, including how to add, edit, and remove them. Then, I'll demonstrate how to reset an MFA. Before starting, ensure you have Super Admin access in order to reset user MFA settings. Let's get started! In Sophos Central, navigate to your user profile and click My Info, Manage MFA. Authenticate your account to proceed. Then, a list appears with currently registered MFA methods and when they were last used. You can add, edit, and remove those methods here. Note, a maximum of 10 of the same type of authentication methods can be set up. For more information on setting up passkeys, check the documentation linked in the description. To add an MFA method, click the plus icon and follow the prompts to set up either a passkey or authenticator app. To rename an MFA method, click the ellipsis to the right of the method and click Rename. Then, enter a new name and click the checkmark. If you haven't already specified a name, a default name based on the method type is used instead. To remove an MFA method, click the ellipsis icon again and click Delete. Note, you can't delete all your MFA methods and at least two must be registered. Once finished, click Continue to return to the dashboard. Next, I'll show you the steps to reset a user's MFA settings. In Sophos Central, go to My Environment Users and Groups. Under the Users tab, find the name of the user and click it. Then, click Reset MFA and click Reset. A success banner will appear if the reset was successful. The next time the user logs in, an automated email verification request is sent from Sophos Central containing a security code. Enter the security code Enter the security code and register a new MFA method. Note, contact Sophos support if you're ever locked out of your account. And that's how you manage and reset MFA methods in Sophos Central. I hope you found this useful. The relevant documentation and other comprehensive resources for this tech vid are linked in the video description. Join the Sophos community to stay up to date with our products, ask questions, and get answers from Sophos experts. And go to Sophos TechVids for more expert tutorials to help you maximize your products and stay secure. See you next time!
