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MSP Partner Perspective: ConnectWise SIEM & MDR Value

Connectwise
05/08/2026
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TL;DR

  • ConnectWise SIEM onboards customers in 1-2 hours versus months-long implementations required by traditional SIEM solutions, eliminating the need for dedicated resources.
  • The MDR solution powered by SentinelOne demonstrates ROI within the first day through 30-45 minute onboarding calls, compared to weeks or months with legacy approaches.
  • All Lines Technology values ConnectWise as a true partner providing MSP-specific guidance, market insights, and community best practices beyond just product resale.

Summary

Michael Yates from All Lines Technology discusses the MSP experience with ConnectWise security solutions, emphasizing the importance of finding a true partner rather than just a vendor. He highlights the operational efficiency of ConnectWise SIEM, which can onboard customers in one to two hours compared to traditional SIEM solutions that require months of tuning and dedicated resources. Yates also addresses the MDR offering powered by SentinelOne, noting that onboarding calls take 30-45 minutes and customers can see measurable return on investment within the first day. The contrast with legacy SIEM implementations—which have ramp-up and tuning times measured in months or years—underscores the value proposition for MSPs seeking to deliver security services without extensive overhead. The testimonial positions ConnectWise as a partner that provides not just technology but ongoing guidance, market insights, and best practices from the MSP community.

Chapters

0:00 - Finding a True Partner
0:36 - SIEM Implementation Efficiency
0:56 - MDR Onboarding and ROI

Key Quotes

0:14 "... finding a partner that can guide us for using the tool, giving us guidance as far as what others think from the MSP perspective, how they're utilizing it, but also keeping up to date on what's changing, keeping up with the market ..."
0:46 "Using ConnectWise SIEM as the example, for our customers, it takes us an hour to two hours to onboard them. Can't do that with any other SIEM."
1:15 "SIEM, ramp-up times, tuning times are measured in months, if not years, and we're able to show that value within the first couple of weeks is just huge, absolutely huge ..."

Categories:
  • » Cybersecurity » Endpoint Security
  • » Data Protection
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Tags:
  • Security Operations
  • Customer Story
  • SIEM
  • Endpoint Management
  • Best Practices
  • SIEM implementation
  • MSP security services
  • ConnectWise SIEM
  • SentinelOne MDR
  • customer onboarding
  • partner ecosystem
  • security operations efficiency
  • time to value
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