The Self-Running Service Desk

The Self-Running Service Desk

Best for:IT service desk and support teamsIT operations managersMSPsITSM platform ownersMidsize organizationsGeneral ITAdmins to C-level Registration opens soon. Date: December 16, 2027 • 1pm ET Over $2,500 in TruthPoints for eligible attendees:* Ten $...

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Best for:IT service desk and support teamsIT operations managersMSPsITSM platform ownersMidsize organizationsGeneral ITAdmins to C-level

Registration opens soon.

Date: December 16, 2027 • 1pm ET

Over $2,500 in TruthPoints for eligible attendees:*

  • Ten $100 shopping sprees (redeemable for Amazon gift cards and more)
  • $1,500 for the best chat questions (the Truth in IT Challenge)
  • $10 for each completed 5-minute survey
AI agents promise to resolve tickets on their own, but they can only be as good as the knowledge behind them. When documentation is scattered, out of date, or locked in people's heads, AI deflects nothing and guesses at everything.

Join industry experts as we explore how IT teams and service providers connect documentation, knowledge, and service workflows. Learn how to keep IT documentation current, turn it into knowledge AI can use, and automate service requests without losing control of quality.

Session Lineup:

Sponsor
coming soon

Session 1: AI Agents That Actually Resolve Tickets

This session covers AI-driven service workflows for IT and employee support.

 
Sponsor
coming soon

Session 2: Documentation as the Fuel for AI

This session covers keeping IT documentation complete and current enough for AI to use.

 
Sponsor
coming soon

Session 3: Automating Service Without Losing Quality

This session covers knowledge management, automation, and monitoring the employee experience.

 

*Prize Terms & Conditions