Ivanti ITSM Workflow Setup: Customer Review

Name: Ivanti ITSM Workflow Setup: Customer Review
Uploaded: 2026-09-23T20:28:02-04:00
Duration: 32 s
Description: Discover how AI transforms ITSM workflows and elevates your support team. Watch this customer story and explore Ivanti ITSM: https://www.ivanti.com/products/itsm Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and...

Ivanti

09/23/2026

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TL;DR

A customer identifies workflow setup ease as the top reason to recommend Ivanti ITSM over competing solutions.
The ITSM product supports end-to-end workflow configuration from initial request submission through to completion.
Data control throughout the service request lifecycle is highlighted as a key operational benefit of the platform.

Summary

In this brief customer testimonial, an Ivanti user highlights workflow setup as the standout reason they would recommend Ivanti's ITSM product. The speaker emphasizes how straightforward it is to configure a workflow from the moment a customer submits a service request all the way through to its completion. The ability to control data throughout that end-to-end process is called out as a key practical benefit. This clip positions Ivanti ITSM as a solution that reduces friction for IT teams managing service delivery, making it accessible even for those without deep technical configuration expertise. The testimonial is concise but direct, focusing on usability as the primary differentiator from the customer's perspective.

Chapters

0:00 - Top Recommendation: Workflow Ease
0:10 - End-to-End Request Control

Key Quotes

0:00 "The number one reason I would recommend Avanti to appear right now is the ease of setting up a workflow, and that's within the ITSM product."
0:14 "From the time that the customer enters the request through to the completion of that request, it's really easy to set that workflow up and control the data throughout that process."

FAQ

What does the customer say is the main reason to recommend Ivanti ITSM?

The customer cites the ease of setting up workflows as the number one reason, noting that the process from request entry to completion is straightforward and gives teams control over data throughout.

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