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How ERGOS Scaled IT Operations with NinjaOne RMM

NinjaOne
06/25/2026
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From stability and scalability, we were made promises that have been lived up to. The performance we see when we have 100 agents in there is going to be the same we see when we see 40,000. I'm Chris Amalfi, VP of Operations at Ergos Technology Partners. Some of the challenges that we had prior that led us to start looking at other solutions were scalability. We were using an RMM solution that we had outgrown and in order for us to keep that solution working with some degree of performance, we were having to scale back how we were using it. Less automation and less monitoring in some cases just to keep it stable. Also, at the same time, RMM solutions can be terrifying because of how much power they have, so security was just at the top of our list. Ninja One is helping us improve efficiencies as we support our customers by just working quickly and working at scale. When we take an action within Ninja, it starts immediately. On the administrative side, setting all the patch approvals could take hours just to work through that. With Ninja One, the benefits we've received around patching and patch compliances, we have a lot more faith in the efficacy of the patching. Our security posture across our customer base has significantly improved just because of the efficacy of the patching engine in Ninja One. Ninja One is a true partner for us because they're looking out for our success, and that's a huge differentiation between having a partnership with Ninja One versus them just being a vendor where we're transactional. Our interactions with Ninja are support first. Those are the things that give me confidence that Ninja One is going to be a long-term partner of ours.

TL;DR

  • ERGOS outgrew their previous RMM solution and had to reduce automation and monitoring just to maintain stability, creating scalability and security concerns.
  • NinjaOne delivers consistent performance at any scale, with the same responsiveness at 40,000 agents as at 100 agents.
  • Patch management workflows that previously took hours now execute immediately, significantly improving operational efficiency and security posture across the customer base.

Summary

ERGOS Technology Partners, a growing MSP expanding through acquisition, faced critical scalability and performance challenges with their previous RMM solution. Chris Amalfi, VP of Operations, describes how the company was forced to reduce automation and monitoring capabilities just to maintain system stability as their endpoint count grew. Security concerns around RMM access privileges added urgency to finding a replacement. After migrating to NinjaOne, ERGOS achieved consistent performance regardless of scale, with the platform delivering the same responsiveness at 40,000 agents as it did at 100. The company realized immediate efficiency gains through faster action execution and streamlined patch management workflows that previously consumed hours of administrative time. Most significantly, NinjaOne's patching engine improved security posture across ERGOS's entire customer base, giving the operations team confidence in patch compliance for regulated environments. Amalfi emphasizes that NinjaOne functions as a true partner invested in ERGOS's success rather than a transactional vendor relationship.

Chapters

0:00 - Introduction
0:18 - Previous RMM Challenges
0:48 - Efficiency Improvements
1:25 - Partnership Value

Key Quotes

0:07 "The performance we see when we have 100 agents in there is going to be the same we see when we see 40,000."
0:33 "Less automation and less monitoring in some cases just to keep it stable."
1:19 "Our security posture across our customer base has significantly improved just because of the efficacy of the patching engine in Ninja One."

FAQ

What specific challenges did ERGOS face with their previous RMM solution?

ERGOS experienced scalability issues that forced them to reduce automation and monitoring capabilities to maintain system performance. They also had security concerns about the extensive access privileges inherent in RMM platforms, which became more critical as they grew through acquisition.


Categories:
  • » Cybersecurity » Endpoint Security
  • » Data Protection
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  • Endpoint Management
  • Security Operations
  • Best Practices
  • RMM scalability
  • MSP growth through acquisition
  • Patch management automation
  • Endpoint security posture
  • IT operations efficiency
  • Vendor partnership models
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