Truth in IT
    • Sign In
    • Register
        • Videos
        • Channels
        • Pages
        • Galleries
        • News
        • Events
        • All
Truth in IT Truth in IT
  • Data Management ▼
    • Converged Infrastructure
    • DevOps
    • Networking
    • Storage
    • Virtualization
  • Cybersecurity ▼
    • Application Security
    • Backup & Recovery
    • Data Security
    • Identity & Access Management (IAM)
    • Zero Trust
    • Compliance & GRC
    • Endpoint Security
  • Cloud ▼
    • Hybrid Cloud
    • Private Cloud
    • Public Cloud
  • Webinar Library
  • TiPs
  • DRAW
  • CPE

AI-Driven Troubleshooting with Commvault Arlie

Commvault
06/22/2026
0 (0%)
Share
  • Comments
  • Download
  • Transcript
Report Like Favorite
  • Share/Embed
  • Email
Link
Embed

Transcript


When I actually started with Commvault, it was in 2002, and it actually came out in three-and-a-half-inch floppies. So I've got a lot of breadth of knowledge in the product. Arleigh is an interesting development in the Commvault evolution. I was encouraged by our team in the early days to start using Arleigh, because the product now is so wide and deep that no one person can know everything. So using Arleigh with the appropriate prompts is a great tool. Find out what you don't know, but is available out there to you. Previously, I would immediately go to logs to look for issues. Now, and then I would follow that up with reviewing the documentation. Now, I would go straight to Arleigh and, with an appropriate prompt, get more quickly to the nitty-gritty of where the issue is, whether it is a known issue and known workarounds, which in many cases actually allow me to rectify an issue very quickly. The one feature for Arleigh that I really like is the ability to develop dynamic documentation. I have transitioned to start having a library of Arleigh prompts and using that to dynamically generate my documentation. It can provide a checklist that I can provide to end users who are actually installing the base software, and then once it's docked into Commvault, I can then remotely manage it. Using Arleigh has enabled me to increase the rate that I am solving issues and not having to log support calls with Commvault support. This has benefited my customers in that I can then return the backup to service as soon as possible. Arleigh is a very powerful tool, but like any tool, it's very important that you put in appropriate prompts. You ask open questions and provide the relevant information. If you do that, then Arleigh will provide a very detailed and rich response that nine times out of ten will solve your issue without having to pursue any further steps.

TL;DR

  • Arlie replaces manual log analysis with AI-driven insights, enabling faster identification of backup issues and known workarounds without extensive documentation review.
  • Building reusable prompt libraries allows consistent troubleshooting workflows and dynamic documentation generation tailored to specific deployment scenarios.
  • Reduced support ticket dependency and faster issue resolution translate directly to improved backup service recovery times for end users.

Summary

Phil Smith, a Commvault veteran with over 20 years of platform experience dating back to the 2002 floppy disk release, shares how Commvault's AI assistant Arlie has transformed his troubleshooting workflow. As backup environments have grown increasingly complex, Smith explains how Arlie enables him to bypass traditional manual log analysis and documentation review, instead using targeted prompts to quickly identify issues, surface known fixes, and generate actionable insights. He highlights the shift from reactive troubleshooting to proactive problem-solving through reusable prompt libraries and dynamic documentation generation. This AI-driven approach has reduced his reliance on support tickets, accelerated issue resolution, and improved service delivery to end users. Smith emphasizes that while Arlie is powerful, its effectiveness depends on crafting appropriate prompts with relevant context and open-ended questions to generate detailed, actionable responses.

Chapters

0:00 - Introduction and Background
0:25 - Why Arlie Matters
1:00 - Workflow Transformation
1:33 - Dynamic Documentation
2:12 - Business Impact
2:36 - Best Practices

Key Quotes

0:40 "... the product now is so wide and deep that no one person can know everything ..."
1:16 "... get more quickly to the nitty-gritty of where the issue is, whether it is a known issue and known workarounds, which in many cases actually allow me to rectify an issue very quickly ..."
2:50 "If you do that, then Arleigh will provide a very detailed and rich response that nine times out of ten will solve your issue without having to pursue any further steps ..."

FAQ

How does Arlie change the traditional troubleshooting workflow for backup administrators?

Instead of starting with manual log analysis and documentation review, administrators can use targeted prompts to quickly identify issues, known fixes, and workarounds, significantly reducing time to resolution.

What makes an effective Arlie prompt according to experienced users?

Effective prompts are open-ended questions that provide relevant context and specific information about the environment or issue, enabling Arlie to generate detailed, actionable responses that solve problems without further escalation.


Categories:
  • » Webinar Library » Commvault
  • » Data Protection » Backup & Recovery
  • » Data Protection
Channels:
News:
Events:
Tags:
  • Data Protection
  • AI & Machine Learning
  • Best Practices
  • Customer Story
  • Technical Deep Dive
  • AI-assisted troubleshooting
  • Backup and recovery operations
  • Prompt engineering
  • Dynamic documentation
  • Support ticket reduction
  • Operational efficiency
  • IT automation
Show more Show less

Browse videos

  • Related
  • Featured
  • By date
  • Most viewed
  • Top rated
  •  

              Video's comments: AI-Driven Troubleshooting with Commvault Arlie

              View CPE Certificates

              Upcoming 360 View Events

              • Nov
                19

                Securing the Microsoft Enterprise: Strengthening Configuration Management, Identity Security, and Data Protection

                11/19/202601:00 PM ET
                More events

                XStreaminars (watch here)

                • Nov
                  10

                  Zendesk: From AI Readiness to Results: A Framework for Transforming IT Service

                  11/10/202601:00 PM ET
                  • Nov
                    12

                    Leaving VMware Means Leaving vSAN: Your VMware Exit Is Really a Storage Decision

                    11/12/202601:00 PM ET
                    More events

                    Industry Events (Sponsor Hosted)

                    • Nov
                      05

                      Reclaim Your Evenings: Leverage Data Intelligence to Minimize Risk and Boost AI Adoption

                      11/05/202602:00 PM ET
                      • Nov
                        10

                        Agentic Shopping Trends: Insights for the 2026 Holiday Season

                        11/10/202601:00 PM ET
                        • Nov
                          19

                          Zendesk Deep Dive: Get the work done faster with Employee Service AI Agents

                          11/19/202601:00 PM ET
                          • Nov
                            19

                            AI Agent Showdown: Insights on Muse, Dots, and Duet's Website Impact

                            11/19/202601:00 PM ET
                            • Dec
                              03

                              CISO Insights: Steering Cybersecurity in the Era of AI

                              12/03/202601:00 PM ET
                              More events

                              Upcoming Webinar Calendar

                              • 11/05/2026
                                02:00 PM
                                11/05/2026
                                Reclaim Your Evenings: Leverage Data Intelligence to Minimize Risk and Boost AI Adoption
                                https://www.truthinit.com/index.php/channel/2172/reclaim-your-evenings-leverage-data-intelligence-to-minimize-risk-and-boost-ai-adoption/
                              • 11/10/2026
                                01:00 PM
                                11/10/2026
                                Zendesk: From AI Readiness to Results: A Framework for Transforming IT Service
                                https://www.truthinit.com/index.php/channel/2191/zendesk-from-ai-readiness-to-results-a-framework-for-transforming-it-service/
                              • 11/10/2026
                                01:00 PM
                                11/10/2026
                                Agentic Shopping Trends: Insights for the 2026 Holiday Season
                                https://www.truthinit.com/index.php/channel/2219/agentic-shopping-trends-insights-for-the-2026-holiday-season/
                              • 11/12/2026
                                01:00 PM
                                11/12/2026
                                Leaving VMware Means Leaving vSAN: Your VMware Exit Is Really a Storage Decision
                                https://www.truthinit.com/index.php/channel/2192/leaving-vmware-means-leaving-vsan-your-vmware-exit-is-really-a-storage-decision/
                              • 11/19/2026
                                01:00 PM
                                11/19/2026
                                Securing the Microsoft Enterprise: Strengthening Configuration Management, Identity Security, and Data Protection
                                https://www.truthinit.com/index.php/channel/2076/securing-the-microsoft-enterprise-strengthening-configuration-management-identity-security-and-data-protection/
                              • 11/19/2026
                                01:00 PM
                                11/19/2026
                                Zendesk Deep Dive: Get the work done faster with Employee Service AI Agents
                                https://www.truthinit.com/index.php/channel/2181/zendesk-deep-dive-get-the-work-done-faster-with-employee-service-ai-agents/
                              • 11/19/2026
                                01:00 PM
                                11/19/2026
                                AI Agent Showdown: Insights on Muse, Dots, and Duet's Website Impact
                                https://www.truthinit.com/index.php/channel/2228/ai-agent-showdown-insights-on-muse-dots-and-duets-website-impact/
                              • 12/03/2026
                                01:00 PM
                                12/03/2026
                                CISO Insights: Steering Cybersecurity in the Era of AI
                                https://www.truthinit.com/index.php/channel/2231/ciso-insights-steering-cybersecurity-in-the-era-of-ai/
                              • 01/19/2027
                                02:00 PM
                                01/19/2027
                                HUMAN Dialogue: Embracing the Rise of the Empowered AI Consumer.
                                https://www.truthinit.com/index.php/channel/2160/human-dialogue-embracing-the-rise-of-the-empowered-ai-consumer/
                              Truth in IT
                              • Sponsor
                              • About Us
                              • Terms of Service
                              • Privacy Policy
                              • Contact Us
                              • Preference Management
                              Desktop version
                              Standard version