Truth in IT
    • Sign In
    • Register
        • Videos
        • Channels
        • Pages
        • Galleries
        • News
        • Events
        • All
Truth in IT Truth in IT
  • Data Management ▼
    • Converged Infrastructure
    • DevOps
    • Networking
    • Storage
    • Virtualization
  • Cybersecurity ▼
    • Application Security
    • Backup & Recovery
    • Data Security
    • Identity & Access Management (IAM)
    • Zero Trust
    • Compliance & GRC
    • Endpoint Security
  • Cloud ▼
    • Hybrid Cloud
    • Private Cloud
    • Public Cloud
  • Webinar Library
  • TiPs
  • DRAW

AI-Driven Troubleshooting with Commvault Arlie

Commvault
06/22/2026
0 (0%)
Share
  • Comments
  • Download
  • Transcript
Report Like Favorite
  • Share/Embed
  • Email
Link
Embed

Transcript


When I actually started with Commvault, it was in 2002, and it actually came out in three-and-a-half-inch floppies. So I've got a lot of breadth of knowledge in the product. Arleigh is an interesting development in the Commvault evolution. I was encouraged by our team in the early days to start using Arleigh, because the product now is so wide and deep that no one person can know everything. So using Arleigh with the appropriate prompts is a great tool. Find out what you don't know, but is available out there to you. Previously, I would immediately go to logs to look for issues. Now, and then I would follow that up with reviewing the documentation. Now, I would go straight to Arleigh and, with an appropriate prompt, get more quickly to the nitty-gritty of where the issue is, whether it is a known issue and known workarounds, which in many cases actually allow me to rectify an issue very quickly. The one feature for Arleigh that I really like is the ability to develop dynamic documentation. I have transitioned to start having a library of Arleigh prompts and using that to dynamically generate my documentation. It can provide a checklist that I can provide to end users who are actually installing the base software, and then once it's docked into Commvault, I can then remotely manage it. Using Arleigh has enabled me to increase the rate that I am solving issues and not having to log support calls with Commvault support. This has benefited my customers in that I can then return the backup to service as soon as possible. Arleigh is a very powerful tool, but like any tool, it's very important that you put in appropriate prompts. You ask open questions and provide the relevant information. If you do that, then Arleigh will provide a very detailed and rich response that nine times out of ten will solve your issue without having to pursue any further steps.

TL;DR

  • Arlie replaces manual log analysis with AI-driven insights, enabling faster identification of backup issues and known workarounds without extensive documentation review.
  • Building reusable prompt libraries allows consistent troubleshooting workflows and dynamic documentation generation tailored to specific deployment scenarios.
  • Reduced support ticket dependency and faster issue resolution translate directly to improved backup service recovery times for end users.

Summary

Phil Smith, a Commvault veteran with over 20 years of platform experience dating back to the 2002 floppy disk release, shares how Commvault's AI assistant Arlie has transformed his troubleshooting workflow. As backup environments have grown increasingly complex, Smith explains how Arlie enables him to bypass traditional manual log analysis and documentation review, instead using targeted prompts to quickly identify issues, surface known fixes, and generate actionable insights. He highlights the shift from reactive troubleshooting to proactive problem-solving through reusable prompt libraries and dynamic documentation generation. This AI-driven approach has reduced his reliance on support tickets, accelerated issue resolution, and improved service delivery to end users. Smith emphasizes that while Arlie is powerful, its effectiveness depends on crafting appropriate prompts with relevant context and open-ended questions to generate detailed, actionable responses.

Chapters

0:00 - Introduction and Background
0:25 - Why Arlie Matters
1:00 - Workflow Transformation
1:33 - Dynamic Documentation
2:12 - Business Impact
2:36 - Best Practices

Key Quotes

0:40 "... the product now is so wide and deep that no one person can know everything ..."
1:16 "... get more quickly to the nitty-gritty of where the issue is, whether it is a known issue and known workarounds, which in many cases actually allow me to rectify an issue very quickly ..."
2:50 "If you do that, then Arleigh will provide a very detailed and rich response that nine times out of ten will solve your issue without having to pursue any further steps ..."

FAQ

How does Arlie change the traditional troubleshooting workflow for backup administrators?

Instead of starting with manual log analysis and documentation review, administrators can use targeted prompts to quickly identify issues, known fixes, and workarounds, significantly reducing time to resolution.

What makes an effective Arlie prompt according to experienced users?

Effective prompts are open-ended questions that provide relevant context and specific information about the environment or issue, enabling Arlie to generate detailed, actionable responses that solve problems without further escalation.


Categories:
  • » Webinar Library » Commvault
  • » Data Protection » Backup & Recovery
  • » Data Protection
Channels:
News:
Events:
Tags:
  • Data Protection
  • AI & Machine Learning
  • Best Practices
  • Customer Story
  • Technical Deep Dive
  • AI-assisted troubleshooting
  • Backup and recovery operations
  • Prompt engineering
  • Dynamic documentation
  • Support ticket reduction
  • Operational efficiency
  • IT automation
Show more Show less

Browse videos

  • Related
  • Featured
  • By date
  • Most viewed
  • Top rated
  •  

              Video's comments: AI-Driven Troubleshooting with Commvault Arlie

              Upcoming Webinar Calendar

              • 06/23/2026
                01:00 PM
                06/23/2026
                The AI-Powered VMware Alternative
                https://www.truthinit.com/index.php/channel/2009/the-ai-powered-vmware-alternative/
              • 06/24/2026
                11:00 AM
                06/24/2026
                Accelerating Through AI: A Dynamic Webinar Series
                https://www.truthinit.com/index.php/channel/2012/accelerating-through-ai-a-dynamic-webinar-series/
              • 06/25/2026
                01:00 PM
                06/25/2026
                Generative AI Security: Preventing AI from Becoming a Data Breach Multiplier
                https://www.truthinit.com/index.php/channel/1998/generative-ai-security-preventing-ai-from-becoming-a-data-breach-multiplier/
              • 06/30/2026
                01:00 PM
                06/30/2026
                Mastering Active Directory Certificate Services for Long-Term Success
                https://www.truthinit.com/index.php/channel/2018/mastering-active-directory-certificate-services-for-long-term-success/
              • 07/01/2026
                04:00 AM
                07/01/2026
                Integrating Security in AI: Automated Red Teaming Strategies for Private Models
                https://www.truthinit.com/index.php/channel/1969/integrating-security-in-ai-automated-red-teaming-strategies-for-private-models/
              • 07/01/2026
                04:00 AM
                07/01/2026
                Schutz von KI in Anwendungen, Agenten und APIs.
                https://www.truthinit.com/index.php/channel/2008/schutz-von-ki-in-anwendungen-agenten-und-apis/
              • 07/01/2026
                01:00 PM
                07/01/2026
                How to Prevent Your AI from Taking Control of You
                https://www.truthinit.com/index.php/channel/2021/how-to-prevent-your-ai-from-taking-control-of-you/
              • 07/02/2026
                10:00 AM
                07/02/2026
                When the cloud goes dark: Resilience lessons from hybrid threats
                https://www.truthinit.com/index.php/channel/2011/resilience-insights-from-hybrid-threats-when-the-cloud-faces-challenges/
              • 07/07/2026
                01:00 PM
                07/07/2026
                A Comprehensive Demonstration of DLP Solutions and Strategies
                https://www.truthinit.com/index.php/channel/2030/a-comprehensive-demonstration-of-dlp-solutions-and-strategies/
              • 07/09/2026
                01:00 PM
                07/09/2026
                Agentic Trust in Practice: Enhancing the Human Experience
                https://www.truthinit.com/index.php/channel/2026/agentic-trust-in-practice-enhancing-the-human-experience/
              • 07/14/2026
                11:00 AM
                07/14/2026
                Unpacking the Latest Features of Netwrix 1Secure in a Technical Session
                https://www.truthinit.com/index.php/channel/2014/unpacking-the-latest-features-of-netwrix-1secure-in-a-technical-session/
              • 07/21/2026
                04:00 AM
                07/21/2026
                Strategies for Managing AI Governance and Securing App-to-LLM API Traffic
                https://www.truthinit.com/index.php/channel/1967/strategies-for-managing-ai-governance-and-securing-app-to-llm-api-traffic/
              • 07/21/2026
                01:00 PM
                07/21/2026
                HUMAN Dialogue: Insights from Attackers Revealed at the FIFA World Cup
                https://www.truthinit.com/index.php/channel/2029/human-dialogue-insights-from-attackers-revealed-at-the-fifa-world-cup/
              • 07/22/2026
                06:30 AM
                07/22/2026
                Understanding the Dynamics of Data Privacy and Protection Regulations
                https://www.truthinit.com/index.php/channel/2000/understanding-the-dynamics-of-data-privacy-and-protection-regulations/
              • 07/28/2026
                01:00 PM
                07/28/2026
                Illumio: Zero Trust in the Age of AI Autonomy
                https://www.truthinit.com/index.php/channel/2031/illumio-zero-trust-in-the-age-of-ai-autonomy/
              • 07/29/2026
                04:00 AM
                07/29/2026
                Real-Time Strategies for Safeguarding Against Prompt Injections
                https://www.truthinit.com/index.php/channel/1968/real-time-strategies-for-safeguarding-against-prompt-injections/
              • 09/30/2026
                04:00 AM
                09/30/2026
                AI Command Center: Optimizing Visibility and Control in Your Operations
                https://www.truthinit.com/index.php/channel/2024/ai-command-center-optimizing-visibility-and-control-in-your-operations/

              Upcoming Events

              • Jun
                23

                The AI-Powered VMware Alternative

                06/23/202601:00 PM ET
                • Jun
                  24

                  Accelerating Through AI: A Dynamic Webinar Series

                  06/24/202611:00 AM ET
                  • Jun
                    25

                    Generative AI Security: Preventing AI from Becoming a Data Breach Multiplier

                    06/25/202601:00 PM ET
                    • Jun
                      30

                      Mastering Active Directory Certificate Services for Long-Term Success

                      06/30/202601:00 PM ET
                      • Jul
                        01

                        Schutz von KI in Anwendungen, Agenten und APIs.

                        07/01/202604:00 AM ET
                        More events
                        Truth in IT
                        • Sponsor
                        • About Us
                        • Terms of Service
                        • Privacy Policy
                        • Contact Us
                        • Preference Management
                        Desktop version
                        Standard version