SupeOps: Understanding Technician Burden Rate

Name: SupeOps: Understanding Technician Burden Rate
Uploaded: 2026-06-21T08:03:29-04:00
Duration: 1 min 23 s
Description: Technician burden rates in SuperOps help you assign true cost values to your team's work. This video shows how to configure burden rates and apply them across contracts and reports. By factoring in overhead and salary, burden rates reveal your real ma...

SuperOps

06/21/2026

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TL;DR

Technician burden rate includes total employment costs beyond salary: wages, payroll taxes, insurance, and benefits, providing the true cost of labor.
SuperOps automates burden rate calculation and displays it in labor revenue reports, showing technician costs, revenue generated, and profit margins in one view.
Accurate burden rate tracking prevents underpricing services and margin erosion by ensuring all employment costs are factored into service pricing decisions.

Summary

This tutorial demonstrates how managed service providers can calculate and track technician burden rates using SuperOps PSA software. The burden rate represents the true total cost of employing a technician, extending beyond base salary to include payroll taxes, insurance, and company-paid benefits. Using a practical example, the video illustrates how a technician's $20 hourly wage translates to a $30 fully burdened labor rate when all employment costs are factored in. SuperOps automates this calculation and integrates it into labor revenue reports, enabling MSPs to see the complete financial picture: what each technician costs, the revenue they generate, and the resulting profit margin. This visibility helps service providers set accurate pricing, avoid underestimating costs that erode margins, and make data-driven decisions about resource allocation and profitability optimization.

Chapters

0:00 - Introduction to Technician Costs
0:23 - What is Burden Rate?
0:38 - Calculating Fully Burdened Labor Rate
1:11 - Labor Revenue Reports in SuperOps

Key Quotes

0:28 "It's not just the salary or hourly wage you pay a technician. It's the total cost of employment, which includes their wage, payroll taxes, insurance, and company paid benefits."
0:50 "Without factoring in the burden rate, you might underestimate costs, which could erode your margins."
1:11 "It shows how much a technician costs you, how much revenue you made, and what profit you're gaining out of it."

FAQ

What is a technician burden rate and why does it matter for MSPs?

The burden rate is the total cost of employing a technician, including their wage plus payroll taxes, insurance, and company-paid benefits. It matters because pricing services based only on salary underestimates true costs and can erode profit margins. Knowing the fully burdened rate ensures accurate pricing and profitability.

How does SuperOps help MSPs track technician profitability?

SuperOps calculates the fully burdened labor rate for each technician and integrates it into labor revenue reports. These reports show what each technician costs, how much revenue they generate, and the resulting profit, giving MSPs clear visibility into financial performance and helping optimize resource allocation.

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