How does Netskope handle data center failures without disrupting users?

Netskope uses Global Server Load Balancing (GSLB) to pre-identify up to 10 backup data centers for each user, ranked by lowest latency. When a failure is detected, users are automatically and seamlessly redirected to the next best data center without manual intervention or noticeable disruption.

What happens if network conditions degrade between the user and their destination?

Netskope's proactive route control continuously monitors network conditions and automatically changes the route when degradation is detected due to congestion, ISP issues, or fiber cuts, ensuring consistent performance to SaaS applications, websites, and private applications.

How Netskope Reduces Unplanned Service Downtime

Name: How Netskope Reduces Unplanned Service Downtime
Uploaded: 2026-05-12T20:28:39-04:00
Duration: 4 min 2 s
Description: This is another session in the Elevate Your Network, Simplify Your Day demo series. This demo highlights how the Netskope One platform provides strong resiliency, helping reduce unplanned service...

netskope

05/12/2026

0 (0%)

Report Like Favorite

TL;DR

Netskope's NewEdge infrastructure uses Global Server Load Balancing to automatically failover users to backup data centers, with up to 10 locations pre-identified and ranked by latency for seamless transitions.
Proactive route control continuously monitors network conditions and reroutes traffic when degradation occurs from congestion, ISP issues, or fiber cuts, maintaining consistent user experience.
The trust portal provides real-time visibility into service health across data plane, management plane, and individual data centers worldwide, enabling proactive monitoring and alerting.

Summary

This demonstration showcases the resiliency capabilities built into the Netskope One platform, specifically how the NewEdge infrastructure ensures continuous connectivity for both on-premises and remote users. The demo walks through a real-world failover scenario where a user connected to the San Francisco data center experiences a simulated failure and is automatically redirected to the Los Angeles data center with no disruption. The platform uses Global Server Load Balancing (GSLB) to identify up to 10 backup data centers ranked by lowest latency, ensuring users always connect to the optimal available location. Beyond on-ramp resiliency, Netskope actively monitors network conditions between users and their destinations, proactively rerouting traffic when congestion, ISP issues, or fiber cuts degrade performance. The video also highlights the trust portal for monitoring service health across data plane and management plane services globally, and notes that Netskope backs these capabilities with industry-leading SLAs covering both availability and round-trip processing latency for encrypted and non-encrypted traffic.

Chapters

0:00 - Introduction
0:27 - Current Connection Status
0:58 - Global Server Load Balancing Explained
1:37 - Live Failover Demonstration
2:13 - Proactive Route Control
3:01 - Trust Portal and SLAs

Key Quotes

1:06 "GSLB or Global Server Load Balancing is used to identify the best New Edge data center to connect to. And in the event of a failure scenario, the user will automatically be connected to another New Edge data center."
2:04 "So ultimately, no disruption to the end user, thanks to the resilience of the Netskope platform powered by New Edge."
2:41 "So this goes beyond just making sure that you have a resilient and high-performance on-ramp to Netskope. This is making sure that your users, wherever they are, connecting to those applications and websites, are going to get really good, consistent, and high-resilient connectivity and performance."

Categories:

Tags:

Show more Show less

Browse videos

Upcoming Webinar Calendar

05/12/2026

11:30 PM

05/12/2026

Implementing Effective Strategies for Active Directory Security and Data Protection

https://www.truthinit.com/index.php/channel/1888/implementing-effective-strategies-for-active-directory-security-and-data-protection/
05/13/2026

01:00 AM

05/13/2026

Transforming the Black Box: Reveal Hidden Threats and AI Risks through Data Lineage

https://www.truthinit.com/index.php/channel/1890/transforming-the-black-box-reveal-hidden-threats-and-ai-risks-through-data-lineage/
05/13/2026

05:00 AM

05/13/2026

Transforming the Black Box: Revealing AI Risks and Hidden Threats through Data Lineage

https://www.truthinit.com/index.php/channel/1894/transforming-the-black-box-revealing-ai-risks-and-hidden-threats-through-data-lineage/
05/19/2026

01:00 PM

05/19/2026

Establishing a Robust AI Governance Framework for GenAI Throughout Deployment Phases

https://www.truthinit.com/index.php/channel/1936/establishing-a-robust-ai-governance-framework-for-genai-throughout-deployment-phases/
05/20/2026

08:00 AM

05/20/2026

Establishing a Robust AI Governance Framework for GenAI Throughout Its Lifecycle

https://www.truthinit.com/index.php/channel/1937/establishing-a-robust-ai-governance-framework-for-genai-throughout-its-lifecycle/
05/20/2026

10:00 PM

05/20/2026

Establishing a Robust AI Governance Framework for GenAI Throughout Its Lifecycle

https://www.truthinit.com/index.php/channel/1953/establishing-a-robust-ai-governance-framework-for-genai-throughout-its-lifecycle/
05/21/2026

11:00 AM

05/21/2026

The Autonomous Era: Orchestrating a Resilient Enterprise

https://www.truthinit.com/index.php/channel/1372/the-autonomous-era-orchestrating-a-resilient-enterprise/
05/27/2026

04:00 AM

05/27/2026

Rivoluziona i rischi dell'AI in opportunità con Netskope AI Security

https://www.truthinit.com/index.php/channel/1925/rivoluziona-i-rischi-dellai-in-opportunità-con-netskope-ai-security/
05/27/2026

10:00 AM

05/27/2026

Adopting AI: From Illusion to Intentional Control

https://www.truthinit.com/index.php/channel/1924/harnessing-ai-transitioning-from-illusion-to-purposeful-mastery/
05/28/2026

01:00 PM

05/28/2026

Harnessing AI for Smaller Teams: Strategies for Secure Implementation

https://www.truthinit.com/index.php/channel/1951/harnessing-ai-for-smaller-teams-strategies-for-secure-implementation/
06/02/2026

01:00 PM

06/02/2026

Spring of Satori: Delving into Recent Findings and the 2026 Threat Landscape

https://www.truthinit.com/index.php/channel/1930/spring-of-satori-delving-into-recent-findings-and-the-2026-threat-landscape/
06/04/2026

02:00 AM

06/04/2026

Mastering the Unseen: Managing Shadow AI and Agentic MCP Traffic

https://www.truthinit.com/index.php/channel/1948/mastering-the-unseen-managing-shadow-ai-and-agentic-mcp-traffic/
06/16/2026

07:00 AM

06/16/2026

Transforming Data Risk into Actionable Priorities: Essential Fixes First

https://www.truthinit.com/index.php/channel/1952/transforming-data-risk-into-actionable-priorities-essential-fixes-first/