Truth in IT
    • Sign In
    • Register
        • Videos
        • Channels
        • Pages
        • Galleries
        • News
        • Events
        • All
Truth in IT Truth in IT
  • Data Management ▼
    • Converged Infrastructure
    • DevOps
    • Networking
    • Storage
    • Virtualization
  • Cybersecurity ▼
    • Application Security
    • Backup & Recovery
    • Data Security
    • Identity & Access Management (IAM)
    • Zero Trust
    • Compliance & GRC
    • Endpoint Security
  • Cloud ▼
    • Hybrid Cloud
    • Private Cloud
    • Public Cloud
  • Webinar Library
  • TiPs
  • DRAW

AI-Powered IT Support with Ivanti Neurons

Ivanti
05/12/2026
0 (0%)
Share
  • Comments
  • Download
  • Transcript
Report Like Favorite
  • Share/Embed
  • Email
Link
Embed

Transcript


watch the AI assistant instantly engage to gather crucial context and move the process forward. Simple, targeted questions guide you through the process. This ensures your IT team gets high quality data from the start, eliminating the frustrating back and forth. Our AI cuts through the noise, quickly identifying the root cause to provide a clear, straightforward path to decisive action. By asking for the final information, the AI zeroes in on the root cause with precision. This intelligent diagnosis dramatically speeds up the entire resolution process, getting you an answer faster. Your first line of defense is instant self-service. The AI immediately presents a relevant knowledge article, empowering you to resolve the issue yourself and get right back to your day. This powerful automation reduces ticket volume and frees up IT. When self-service doesn't solve the issue, the agent provides a seamless escalation path. With a single click, you can instantly convert the entire conversation into a structured incident, ensuring no context is lost. The AI instantly drafts the incident report, capturing all conversational details. This completely eliminates manual form filling. But this powerful AI agent isn't just for break-fix scenarios. It also handles all of your common service requests. The AI instantly presents the correct form and pre-fills all known information, saving you valuable time. All you need to do is confirm the details, turning a multi-step portal process into just a few simple clicks. After one final review, your request is submitted and automatically tracked. You've just replaced cumbersome forms with an efficient conversational gateway that provides a frictionless experience and accelerates results across your entire organization.

TL;DR

  • Ivanti Neurons uses natural language processing to replace traditional IT portals with a conversational AI assistant that diagnoses issues through targeted questions and contextual gathering.
  • The platform prioritizes self-service by automatically presenting relevant knowledge articles, reducing ticket volume and enabling users to resolve common issues independently without IT intervention.
  • Seamless escalation converts entire conversations into structured incident tickets with one click, while service request automation pre-fills forms to eliminate manual data entry and accelerate resolution.

Summary

This demonstration showcases Ivanti Neurons' AI-powered IT service management capabilities, focusing on how natural language processing transforms traditional IT support workflows. The platform replaces complex IT portals with a conversational interface that guides users through issue resolution using targeted questions to gather context and identify root causes. The AI assistant serves as both a diagnostic tool and a self-service enabler, automatically surfacing relevant knowledge base articles to empower users to resolve common issues independently. When escalation is necessary, the system seamlessly converts conversational exchanges into structured incident tickets with pre-populated details, eliminating manual data entry. The solution extends beyond break-fix scenarios to handle service requests through intelligent form pre-filling, streamlining what would traditionally require multiple portal navigation steps into a simple conversational flow. By reducing ticket volume and accelerating resolution times, Ivanti Neurons positions itself as a comprehensive approach to improving both employee experience and IT operational efficiency through AI-driven automation.

Chapters

0:00 - Natural Language Interface
0:24 - AI-Driven Root Cause Analysis
0:47 - Self-Service Knowledge Delivery
1:05 - Automated Incident Creation
1:28 - Service Request Automation

Key Quotes

0:00 "Forget navigating complex IT portals. Simply state your problem in natural language and watch the AI assistant instantly engage to gather crucial context and move the process forward."
0:24 "Our AI cuts through the noise, quickly identifying the root cause to provide a clear, straightforward path to decisive action."
1:52 "You've just replaced cumbersome forms with an efficient conversational gateway that provides a frictionless experience and accelerates results across your entire organization."

Categories:
  • » Webinar Library » Ivanti
  • » Cybersecurity » Endpoint Security
  • » Data Protection
Channels:
News:
Events:
Tags:
  • AI & Machine Learning
  • Endpoint Management
  • Demo
  • Getting Started
  • AI-powered IT service management
  • Natural language processing for IT support
  • Self-service knowledge base automation
  • Conversational incident management
  • IT service request automation
Show more Show less

Browse videos

  • Related
  • Featured
  • By date
  • Most viewed
  • Top rated
  •  

              Video's comments: AI-Powered IT Support with Ivanti Neurons

              Upcoming Webinar Calendar

              • 06/30/2026
                01:00 PM
                06/30/2026
                Master Active Directory Certificate Services and Maintain Your Edge
                https://www.truthinit.com/index.php/channel/2018/master-active-directory-certificate-services-and-maintain-your-edge/
              • 07/01/2026
                04:00 AM
                07/01/2026
                Integrating Security in AI: Automated Red Teaming Strategies for Private Models
                https://www.truthinit.com/index.php/channel/1969/integrating-security-in-ai-automated-red-teaming-strategies-for-private-models/
              • 07/01/2026
                04:00 AM
                07/01/2026
                Schutz von KI in Anwendungen, Agenten und APIs.
                https://www.truthinit.com/index.php/channel/2008/schutz-von-ki-in-anwendungen-agenten-und-apis/
              • 07/01/2026
                01:00 PM
                07/01/2026
                How to Prevent Your AI from Outsmarting You
                https://www.truthinit.com/index.php/channel/2021/how-to-prevent-your-ai-from-outsmarting-you/
              • 07/02/2026
                10:00 AM
                07/02/2026
                Resilience Insights from Hybrid Threats in a Dark Cloud Environment
                https://www.truthinit.com/index.php/channel/2011/resilience-insights-from-hybrid-threats-in-a-dark-cloud-environment/
              • 07/08/2026
                02:00 PM
                07/08/2026
                Understanding the Crucial Role of Context in AI Data
                https://www.truthinit.com/index.php/channel/2037/understanding-the-crucial-role-of-context-in-ai-data/
              • 07/09/2026
                01:00 PM
                07/09/2026
                The HUMAN Experience: Empowering Agentic Trust in Practice
                https://www.truthinit.com/index.php/channel/2026/the-human-experience-empowering-agentic-trust-in-practice/
              • 07/14/2026
                01:00 PM
                07/14/2026
                Crafting a Championship-Worthy Security Team for Maximum Defense Effectiveness
                https://www.truthinit.com/index.php/channel/2025/crafting-a-championship-worthy-security-team-for-maximum-defense-effectiveness/
              • 07/21/2026
                04:00 AM
                07/21/2026
                Strategies for Managing AI Governance and Securing App-to-LLM API Traffic
                https://www.truthinit.com/index.php/channel/1967/strategies-for-managing-ai-governance-and-securing-app-to-llm-api-traffic/
              • 07/21/2026
                01:00 PM
                07/21/2026
                HUMAN Dialogue: Insights from Attackers During the FIFA World Cup
                https://www.truthinit.com/index.php/channel/2029/human-dialogue-insights-from-attackers-during-the-fifa-world-cup/
              • 07/22/2026
                06:30 AM
                07/22/2026
                Insights and Strategies from the DPDP Webinar
                https://www.truthinit.com/index.php/channel/2000/insights-and-strategies-from-the-dpdp-webinar/
              • 07/28/2026
                01:00 PM
                07/28/2026
                Illumio + Netskope: Zero Trust in the Age of AI Autonomy
                https://www.truthinit.com/index.php/channel/2031/illumio-netskope-zero-trust-in-the-age-of-ai-autonomy/
              • 07/29/2026
                04:00 AM
                07/29/2026
                Real-Time Strategies for Safeguarding Against Prompt Injections
                https://www.truthinit.com/index.php/channel/1968/real-time-strategies-for-safeguarding-against-prompt-injections/
              • 08/19/2026
                12:00 PM
                08/19/2026
                Get Prepared to Thrive as an Agent in Just 30 Days
                https://www.truthinit.com/index.php/channel/2036/get-prepared-to-thrive-as-an-agent-in-just-30-days/
              • 09/30/2026
                04:00 AM
                09/30/2026
                AI Command Center: Optimizing Visibility and Control in Your Operations
                https://www.truthinit.com/index.php/channel/2024/ai-command-center-optimizing-visibility-and-control-in-your-operations/

              Upcoming Events

              • Jun
                30

                Master Active Directory Certificate Services and Maintain Your Edge

                06/30/202601:00 PM ET
                • Jul
                  01

                  Schutz von KI in Anwendungen, Agenten und APIs.

                  07/01/202604:00 AM ET
                  • Jul
                    01

                    Integrating Security in AI: Automated Red Teaming Strategies for Private Models

                    07/01/202604:00 AM ET
                    • Jul
                      01

                      How to Prevent Your AI from Outsmarting You

                      07/01/202601:00 PM ET
                      • Jul
                        02

                        Resilience Insights from Hybrid Threats in a Dark Cloud Environment

                        07/02/202610:00 AM ET
                        More events
                        Truth in IT
                        • Sponsor
                        • About Us
                        • Terms of Service
                        • Privacy Policy
                        • Contact Us
                        • Preference Management
                        Desktop version
                        Standard version