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AI-Powered IT Support with Ivanti Neurons

Ivanti
05/12/2026
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watch the AI assistant instantly engage to gather crucial context and move the process forward. Simple, targeted questions guide you through the process. This ensures your IT team gets high quality data from the start, eliminating the frustrating back and forth. Our AI cuts through the noise, quickly identifying the root cause to provide a clear, straightforward path to decisive action. By asking for the final information, the AI zeroes in on the root cause with precision. This intelligent diagnosis dramatically speeds up the entire resolution process, getting you an answer faster. Your first line of defense is instant self-service. The AI immediately presents a relevant knowledge article, empowering you to resolve the issue yourself and get right back to your day. This powerful automation reduces ticket volume and frees up IT. When self-service doesn't solve the issue, the agent provides a seamless escalation path. With a single click, you can instantly convert the entire conversation into a structured incident, ensuring no context is lost. The AI instantly drafts the incident report, capturing all conversational details. This completely eliminates manual form filling. But this powerful AI agent isn't just for break-fix scenarios. It also handles all of your common service requests. The AI instantly presents the correct form and pre-fills all known information, saving you valuable time. All you need to do is confirm the details, turning a multi-step portal process into just a few simple clicks. After one final review, your request is submitted and automatically tracked. You've just replaced cumbersome forms with an efficient conversational gateway that provides a frictionless experience and accelerates results across your entire organization.

TL;DR

  • Ivanti Neurons uses natural language processing to replace traditional IT portals with a conversational AI assistant that diagnoses issues through targeted questions and contextual gathering.
  • The platform prioritizes self-service by automatically presenting relevant knowledge articles, reducing ticket volume and enabling users to resolve common issues independently without IT intervention.
  • Seamless escalation converts entire conversations into structured incident tickets with one click, while service request automation pre-fills forms to eliminate manual data entry and accelerate resolution.

Summary

This demonstration showcases Ivanti Neurons' AI-powered IT service management capabilities, focusing on how natural language processing transforms traditional IT support workflows. The platform replaces complex IT portals with a conversational interface that guides users through issue resolution using targeted questions to gather context and identify root causes. The AI assistant serves as both a diagnostic tool and a self-service enabler, automatically surfacing relevant knowledge base articles to empower users to resolve common issues independently. When escalation is necessary, the system seamlessly converts conversational exchanges into structured incident tickets with pre-populated details, eliminating manual data entry. The solution extends beyond break-fix scenarios to handle service requests through intelligent form pre-filling, streamlining what would traditionally require multiple portal navigation steps into a simple conversational flow. By reducing ticket volume and accelerating resolution times, Ivanti Neurons positions itself as a comprehensive approach to improving both employee experience and IT operational efficiency through AI-driven automation.

Chapters

0:00 - Natural Language Interface
0:24 - AI-Driven Root Cause Analysis
0:47 - Self-Service Knowledge Delivery
1:05 - Automated Incident Creation
1:28 - Service Request Automation

Key Quotes

0:00 "Forget navigating complex IT portals. Simply state your problem in natural language and watch the AI assistant instantly engage to gather crucial context and move the process forward."
0:24 "Our AI cuts through the noise, quickly identifying the root cause to provide a clear, straightforward path to decisive action."
1:52 "You've just replaced cumbersome forms with an efficient conversational gateway that provides a frictionless experience and accelerates results across your entire organization."

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  • » Webinar Library » Ivanti
  • » Cybersecurity » Endpoint Security
  • » Data Protection
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  • AI & Machine Learning
  • Endpoint Management
  • Demo
  • Getting Started
  • AI-powered IT service management
  • Natural language processing for IT support
  • Self-service knowledge base automation
  • Conversational incident management
  • IT service request automation
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