How does Ivanti Neurons reduce IT ticket volume?

The AI assistant provides instant self-service by automatically presenting relevant knowledge base articles that empower users to resolve common issues themselves, reducing the need to escalate to IT support teams.

What happens when the AI assistant cannot resolve an issue through self-service?

The platform provides seamless escalation by converting the entire conversation into a structured incident ticket with a single click, automatically capturing all conversational details and eliminating manual form filling.

AI-Powered IT Support with Ivanti Neurons

Name: AI-Powered IT Support with Ivanti Neurons
Uploaded: 2026-05-12T20:28:02-04:00
Duration: 2 min 13 s
Description: Stop navigating complex IT portals and start resolving issues instantly. In this video, discover how Ivanti Neurons uses an advanced AI assistant to transform the way your organization handles IT requests. By leveraging natural language processing, Iva...

Ivanti

05/12/2026

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TL;DR

Ivanti Neurons uses natural language processing to replace traditional IT portals with a conversational AI assistant that diagnoses issues through targeted questions and contextual gathering.
The platform prioritizes self-service by automatically presenting relevant knowledge articles, reducing ticket volume and enabling users to resolve common issues independently without IT intervention.
Seamless escalation converts entire conversations into structured incident tickets with one click, while service request automation pre-fills forms to eliminate manual data entry and accelerate resolution.

Summary

This demonstration showcases Ivanti Neurons' AI-powered IT service management capabilities, focusing on how natural language processing transforms traditional IT support workflows. The platform replaces complex IT portals with a conversational interface that guides users through issue resolution using targeted questions to gather context and identify root causes. The AI assistant serves as both a diagnostic tool and a self-service enabler, automatically surfacing relevant knowledge base articles to empower users to resolve common issues independently. When escalation is necessary, the system seamlessly converts conversational exchanges into structured incident tickets with pre-populated details, eliminating manual data entry. The solution extends beyond break-fix scenarios to handle service requests through intelligent form pre-filling, streamlining what would traditionally require multiple portal navigation steps into a simple conversational flow. By reducing ticket volume and accelerating resolution times, Ivanti Neurons positions itself as a comprehensive approach to improving both employee experience and IT operational efficiency through AI-driven automation.

Chapters

0:00 - Natural Language Interface
0:24 - AI-Driven Root Cause Analysis
0:47 - Self-Service Knowledge Delivery
1:05 - Automated Incident Creation
1:28 - Service Request Automation

Key Quotes

0:00 "Forget navigating complex IT portals. Simply state your problem in natural language and watch the AI assistant instantly engage to gather crucial context and move the process forward."
0:24 "Our AI cuts through the noise, quickly identifying the root cause to provide a clear, straightforward path to decisive action."
1:52 "You've just replaced cumbersome forms with an efficient conversational gateway that provides a frictionless experience and accelerates results across your entire organization."

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