Transcript
critical workflows. But there's a problem no one's really talking about. AI isn't always safe. AI agents engage with your customers, answer questions, draft policies, and influence decisions with speed and confidence, but no real understanding of your company's rules, culture, or risk. And just like people, they fail in predictable ways. Humans get socially engineered, AI agents get prompt engineered. Humans guess when context is missing, AI agents hallucinate. You can't retrain these models. You can't see their hidden prompts. You can't rely on built-in safety alone. So how do you make AI behave the way your organization expects? You do what actually works. Similar to humans, you shape behavior by shaping the environment. For more than 15 years, KnowBe4 has been world-class at managing human risk, not by dumping information on them, but by reducing ambiguity, adding context, and reinforcing the right actions at the right moment. Now we apply those same principles to AI agents. This is behavior management for AI agents, a new security and trust layer for the hybrid workforce, ensuring they work as you intended. Behavior is shaped from inside and outside forces. As humans and AI work side by side, trust becomes the real challenge. At KnowBe4, we train humans and agents. KnowBe4. Human Risk Management and Workforce Trust.
