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KnowBe4: Managing Human-Centric Security Risk at Scale

KnowBe4
04/29/2026
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TL;DR

  • CertiVend needed a security awareness solution that treated training as a risk-based control, not just a compliance requirement, to address varying user behaviors and threat exposures.
  • KnowBe4's adaptive platform enabled targeted training based on real user behavior while providing leadership with holistic visibility into organizational security strengths, gaps, and trends.
  • Organizations using KnowBe4 consistently see measurable reductions in successful phishing attempts through realistic scenarios and behavior-driven training that builds user confidence in threat identification.

Summary

Edward Bizera, CEO and founder of CertiVend, a vendor-side security certification and attestation company, shares how his organization addressed the challenge of managing human-centric security risk at scale. Recognizing that users have varying behaviors, awareness levels, and threat exposures, CertiVend sought a solution that treated security awareness as a risk-based control rather than a compliance checkbox. KnowBe4's platform enabled CertiVend to move away from one-size-fits-all training toward an adaptive, behavior-driven approach that identifies where users struggle and targets training accordingly. The result is a more engaged workforce that demonstrates measurable improvement in identifying phishing attempts and social engineering tactics, ultimately building a stronger security culture with quantifiable reduction in human risk over time.

Chapters

0:00 - Introduction and Company Background
0:21 - Risk-Based Security Awareness Approach
0:37 - Managing Human-Centric Risk Challenges
0:59 - Measurable Results and Security Culture

Key Quotes

0:21 "The objective was to find a solution that treated security awareness as a risk-based control rather than a compliance requirement."
0:50 "What I value most is the ability to target training based on real user behavior while still giving leadership a holistic view of the organizational strengths, gaps, and trends."
1:40 "KnowBe4 has consistently aligned on how I believe human risk should be assessed and managed both prior enterprise roles and now with CertiVance's attestation-driven approach."

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  • » Webinar Library » KnowBe4
  • » Data Protection
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  • Security Operations
  • Compliance & Governance
  • Customer Story
  • Best Practices
  • Security Awareness Training
  • Human Risk Management
  • Phishing Prevention
  • Risk-Based Security Controls
  • Behavioral Security Training
  • Social Engineering Defense
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