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Ideagen's Human Risk Management Strategy with KnowBe4

KnowBe4
04/29/2026
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TL;DR

  • Ideagen expanded KnowBe4 deployment to centralize compliance training and phishing protection across their growing organization, consolidating tools to reduce system fragmentation.
  • The company uses gamification to drive engagement, releasing The Inside Man video series only after 80% of users complete mandatory security awareness training.
  • Ideagen invested in ADAR for AI-powered threat response and SecurityCoach for instantaneous user feedback, creating a more holistic human risk management approach.

Summary

Josh Monk, VP of Cybersecurity at Ideagen, discusses how his organization addressed human risk management challenges during rapid growth by expanding their investment in KnowBe4's security awareness platform. Facing the need to centralize compliance training across multiple systems and respond to evolving threats including AI-driven attacks, Ideagen deployed PhishER Plus for phishing protection with centralized blocklists, Compliance Plus to consolidate specialized compliance training, ADAR for AI-powered threat response, and SecurityCoach for real-time user feedback. The company has successfully used gamification to drive engagement, offering The Inside Man video series as a reward after achieving 80% completion rates on mandatory training. Monk emphasizes that KnowBe4's implementation-focused approach requires less administrative overhead compared to alternatives, enabling Ideagen to build a more holistic human risk protection strategy that scales with their organizational growth.

Chapters

0:00 - Introduction and Human Risk Focus
0:15 - KnowBe4 Product Expansion
0:54 - SecurityCoach and User Feedback
1:03 - Gamification with The Inside Man

Key Quotes

0:04 "We've realized that one of the biggest areas that we need to invest is in our humans, with the human risk management, and making sure that we can give them the best chance of being as secure as possible."
1:13 "We'll do our mandatory refresher training, and only when they've got over 80% that have done the training, we release the inside man to them."
1:36 "We would recommend NoB4 because it is much more geared to supporting users doing an implementation, and you don't have to be quite so hands-on and administrative around it all the time."

Categories:
  • » Webinar Library » KnowBe4
  • » Data Protection
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Tags:
  • Customer Story
  • Security Operations
  • Compliance & Governance
  • Best Practices
  • Human Risk Management
  • Security Awareness Training
  • Compliance Training Centralization
  • Phishing Protection
  • AI-Powered Threat Response
  • User Engagement Gamification
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