Driving a Better Customer Experience in Claims


The moment of truth for any P&C insurance policyholder is being made whole in the event of a loss. Yet for many policyholders, this path is filled with obstacles, many of which are put in place by their carriers. How can carriers eliminate these obstacles and create a better experience for their policyholders, perhaps driving retention, loyalty, and profitability?

Join us for this live one-hour webinar as Aite Group senior analyst Jay Sarzen discusses some of the high-level approaches that carriers can follow as well as the technology that can support those approaches.

Key discussion points include:

What carriers can do to enhance their policyholders’ customer experience

Emerging trends that are shaping how claims administration will be addressed

The technologies that are supporting and driving these trends

Aite Group Insurance clients will be able to access the full webinar on-demand by logging into the website at aitegroup.com.

For more information about this topic or other Aite Group services, please contact us at info@aitegroup.com.