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KVK Unifies Monitoring with Elastic Observability

Elastic
10/24/2026
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The Netherlands Chamber of Commerce, or Kamer van Koophandel, KVK, they are the only organization that is allowed to register organizations and businesses. And these organizations and businesses are legally required to register. We have lots of different monitoring tools with different teams. We looked at the current situation and we found that with the focus on customer experience, because that's very important, we found that sometimes services are broken, there can be delays, or it's just unreliable, and of course we want to improve all that. So we want to have realistic time estimates, we want to be quickly, swift updates, and we want to know what's going on, or at least have an idea of what's going on. Elastic provides that. Elastic Observability is the platform that is very easy to integrate in your infrastructure. It's very easy to attach APM agents to the applications to get that output you need. And then suddenly we had a couple of applications where we could show these devs what was possible, and they were blown away. They came back with, like, I see the latency now, and I can follow the whole trace ID, so I can follow the whole request until the end, until the latest database, and I have even information about the quality of the statements that are going out towards the database. So we gave them so much more insight that's actually needed for them to make good applications. They can very easily now see the impact of the change in the landscape. And last but not least, security. You need to know the root cause of an incident to be able to say something about its impact, especially when you discover when it's security-related. I love the way I communicate with the Elastic team.

TL;DR

  • KVK replaced fragmented monitoring tools with Elastic Observability to gain a unified view of logs, metrics, and traces across 150+ business-critical applications.
  • Attaching APM agents to existing applications required minimal engineering effort, enabling a fast and realistic integration timeline for the organization.
  • Development teams gained end-to-end trace-ID visibility and latency insights that fundamentally changed how they build and maintain applications.
  • Unified observability also strengthened KVK's security posture by enabling root-cause identification for incidents, including those with potential security implications.

Summary

KVK, the Dutch Chamber of Commerce and the sole legally authorized organization for registering businesses in the Netherlands, faced a fragmented monitoring landscape that made incident resolution slow and unreliable. With dozens of development teams managing over 150 business-critical applications across disconnected tools, broken services and unpredictable delays were difficult to diagnose and even harder to resolve quickly. Jasper Hieselaar, Transformation and Observability Architect at KVK, describes how consolidating onto Elastic Observability transformed the team's ability to understand application performance in real time. The platform's low-friction integration model — particularly the ease of attaching APM agents to existing applications — meant development teams could rapidly gain full trace-ID visibility and end-to-end request tracking down to database query quality. Developers who had previously operated without deep telemetry were immediately struck by the latency insights now available to them, enabling faster, more confident changes. Beyond performance, Hieselaar highlights security as a key beneficiary: knowing the root cause of an incident is essential to assessing its security impact, and unified observability makes that possible. The outcome is a culture shift where development teams directly own their application performance data, accelerating both incident response and continuous improvement across the organization.

Chapters

0:00 - Introduction: KVK and Jasper Hieselaar
0:24 - The Problem: Fragmented Monitoring Tools
1:02 - Easy Integration with APM Agents
1:24 - Results: Trace Visibility and Latency Insights
1:51 - Business Impact and Security Benefits

Key Quotes

0:00 "Since we started using Elastic Observability, it has helped us tremendously."
1:02 "Elastic Observability is the platform that is very easy to integrate in your infrastructure."
1:27 "I see the latency now, and I can follow the whole trace ID, so I can follow the whole request until the end, until the latest database, and I have even information about the quality of the statements that are going out towards the database."
1:58 "You need to know the root cause of an incident to be able to say something about its impact, especially when you discover when it's security-related."

FAQ

How difficult was it for KVK to integrate Elastic Observability into their existing infrastructure?

According to Jasper Hieselaar, the integration was straightforward. Elastic Observability is described as easy to integrate into existing infrastructure, and attaching APM agents to applications required minimal effort, allowing teams to quickly see actionable output without a heavy engineering lift.

What specific benefits did KVK's development teams gain from adopting Elastic Observability?

Development teams gained full trace-ID visibility, allowing them to follow a request from start to finish — including insights into database query quality. They also gained latency data and the ability to see the real-time impact of any change made to the application landscape.


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