Kaseya: Cloud Backup Saves Flood-Hit Dental Practice in 2 Hours

Name: Kaseya: Cloud Backup Saves Flood-Hit Dental Practice in 2 Hours
Uploaded: 2026-10-05T12:05:16-04:00
Duration: 1 min 21 s
Description: When devastating floods hit the mid-north coast of New South Wales, Teamwork Technology needed to get its client back online fast. Using Kaseya’s cloud backup and recovery technology, the team restored three servers from the cloud onto virtual machines...

Kaseya

10/05/2026

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TL;DR

Teamwork Technology restored a flood-destroyed dental practice to full operation within two hours using Kaseya's cloud backup, without waiting for the client to request help.
All three servers were recovered directly from the cloud onto virtual machines in Teamwork's own data centre, demonstrating a practical cloud-to-VM restore workflow.
Simple dashboards and easy troubleshooting were cited as key reasons the MSP team values the Kaseya platform in day-to-day operations and crisis scenarios alike.

Summary

This short customer story follows Teamwork Technology, an Australian managed service provider, as they respond to catastrophic flooding on the mid-north coast of New South Wales. When one of their dental practice clients was submerged under a metre of water — destroying every computer on-site — the Teamwork team launched a proactive recovery operation before the client even called. Using Kaseya's cloud backup solution, they restored all three servers directly from the cloud onto virtual machines in their own data centre, completing the recovery within two hours. The spokesperson highlights the simplicity of Kaseya's dashboards for monitoring backup health, the ease of troubleshooting when failures occur, and the confidence that comes from having Kaseya manage the security and safety of the underlying data. The outcome is framed as validation of their technology choice — a real-world disaster scenario that proved the platform's reliability under pressure and reduced the operational burden on the MSP team significantly.

Chapters

0:00 - The Flood Disaster
0:15 - Proactive Recovery Begins
0:39 - Platform Validation
1:07 - Ongoing Peace of Mind

Key Quotes

0:15 "I kicked off operation, save the practice."
0:23 "Without the client even asking, we'd recovered backups to our data centre."
0:30 "We were able to get all three servers up and running within two hours."
1:12 "It's like a thousand things less I have to worry about every single day."

FAQ

How quickly was the dental practice restored after the flood?

Teamwork Technology restored all three servers from the cloud onto virtual machines in their data centre within two hours of initiating recovery — before the client had even contacted them.

What made Kaseya's platform effective in this disaster scenario?

The combination of reliable cloud backups, simple visibility dashboards for monitoring backup status, and straightforward troubleshooting allowed the MSP team to identify successful backups quickly and execute a fast restore.

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TL;DR

Summary

Chapters

Key Quotes

FAQ

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