Trend Micro: How Edgewood Resort Secured Guest Data with AI

Name: Trend Micro: How Edgewood Resort Secured Guest Data with AI
Uploaded: 2026-10-04T11:57:46-04:00
Duration: 2 min 41 s
Description: Edgewood Companies, a luxury Lake Tahoe resort portfolio, faced a critical challenge: protecting guest data with a small IT team amid larger, AI-powered threats. They implemented TrendAI™ Vision One™—a unified, AI-powered security platform consolidatin...

Trend Micro

10/04/2026

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Transcript

We're focusing on creating exceptional experiences while preserving the natural beauty and future of the region. Cybersecurity is extremely important for Edgewood Companies. Our leadership and our clients expect and deserve secure and operational systems. And being able to detect a wider range of threats faster is a necessity. Before having the platform, I did not have visibility into all aspects of our network and information systems. Now with the platform, we have information into every device, every attack path throughout the entire network. All of the information from our network systems, our server systems, our client systems, antivirus systems, all together into one place. And as a result, when you're doing an investigation, you can see how it's moving, what systems were being touched, what exactly was happening. You can get a full story, which is really what you need when you're investigating a potential security incident. You need the full story. I enjoy the Zero Trust Secure Access module. What sticks out more than anything with Zero Trust is the AI module. And it's not just like blocking AI or blocking those websites. Anybody can do that, but you can actually allow those websites and then you can block what they can type into it. The way that Trend AI Vision One is configured is no longer a perimeter security situation. It is your entire company, your cloud assets and different cloud infrastructure, branch offices, your corporate network. And you can tie all of those things in together and see everything that's going on. I think Trend AI is doing things a little bit differently. They have the AI and the governance built into the client applications, the modules. And because of that, you're providing a more seamless experience to the end user without making their life difficult, which is important with security. The Trend AI partnership really stands out because of their level of dedication with their sales and support teams. It's amazing. They're personable. They're there with you every step of the way.

TL;DR

Edgewood Companies deployed TrendAI Vision One to gain unified visibility across all network, server, client, and cloud systems, replacing fragmented security tooling with a single consolidated platform.
The platform enables full incident investigation context — showing exactly how threats move through the environment and which systems are affected — giving the security team the complete story they need.
Zero Trust Secure Access goes beyond simple AI tool blocking by allowing access while restricting what sensitive data employees can input, balancing security governance with end-user productivity.

Summary

Edgewood Companies, a luxury resort portfolio with roots in the Lake Tahoe community dating back to 1896, faced a growing cybersecurity challenge: protecting sensitive guest data and operational systems with a lean IT team against an increasingly sophisticated threat landscape. IT Security Manager Marshall Lazaneo describes how deploying TrendAI Vision One transformed the organization's security posture by consolidating visibility across every device, network segment, cloud asset, and branch office into a single unified platform. Before the platform, the team lacked comprehensive visibility into attack paths and system activity. Now, incident investigations yield a complete picture of how threats move through the environment — what systems were touched, what actions were taken, and what the full sequence of events looked like. The Zero Trust Secure Access module stands out for its nuanced AI governance capability: rather than simply blocking AI tools and websites outright, the platform allows access while controlling what sensitive data users can submit, enabling productivity without sacrificing data protection. Lazaneo also highlights the quality of Trend Micro's sales and support relationship as a differentiating factor, describing the team as personable and consistently present throughout the engagement.

Chapters

0:00 - Edgewood Companies Background
0:12 - Cybersecurity Imperative
0:29 - Unified Visibility Across the Network
1:13 - Zero Trust and AI Governance
1:32 - Platform Architecture and Partnership

Key Quotes

0:29 "Before having the platform, I did not have visibility into all aspects of our network and information systems."
1:04 "You can get a full story, which is really what you need when you're investigating a potential security incident."
1:21 "It's not just like blocking AI or blocking those websites. Anybody can do that, but you can actually allow those websites and then you can block what they can type into it."
1:55 "I think Trend AI is doing things a little bit differently."

FAQ

How does TrendAI Vision One handle employee use of AI tools without blocking productivity?

Rather than blocking AI websites entirely, the Zero Trust Secure Access module allows access to those tools while restricting what users can type or submit into them, preventing sensitive data exposure without disrupting workflows.

What visibility improvements did Edgewood Companies gain after deploying the platform?

The platform consolidated data from network systems, servers, client endpoints, and antivirus tools into one place, giving the security team full attack path visibility and the ability to trace exactly how a threat moved through the environment during an investigation.

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TL;DR

Summary

Chapters

Key Quotes

FAQ

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