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Claroty: Asset Visibility & Risk Management at Mercado Libre

Claroty
09/05/2026
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We are here with Jorge Garrido, Cyber Security Manager at Mercado Libre. Mercado Libre is a leader today in digital transformation, and not only that, but it is the largest technology company in Latin America. You are constantly innovating, and with that, I wanted to ask you how you achieve that innovation does not become a risk, but a competitive advantage in the free market. Perfect, thank you, Lulu. Well, innovation is something super important in the free market. It is part of our DNA. How do we ensure that this innovation does not become a risk? Working together with business teams, technology teams, and cyber security teams, to achieve a continuous delivery of all services, entering early stages and defining new projects, and in this way we can ensure that the projects that are carried out can be born with a security certificate. Very important what you mention, because it basically dictates a little the level of maturity of Mercado Libre and how they carry technology in the DNA and carry the projects with a security by design, basically. And with that, I wanted to ask you, Jorge, what values, sorry, what factors do you value when working with Clarity? And what impact has visibility had on a strategy for risk control in Mercado Libre? I think that is one of the most important points that Clarity has given us in the time that we have been using it. Visibility, you can't protect something if you don't know it exists. So, for us it is important the capabilities that we acquire from the implementation of Clarity, and that obviously puts us in some way or another in possibilities of doing a better risk management and running some processes like vulnerability management and some others. Indeed, we have seen how you have brought visibility to other points and levels of depth that also allow to take advantage beyond just an inventory. And nowadays, and the last question, Jorge, we see that the world is talking about the protection of critical infrastructures and human life. Here at Clarity we talk about life uninterrupted. How do you see that this Nexus event supports this and what importance does it really have for Mercado Libre and perhaps the community that you affect, let's say, on a day-to-day basis? Of course. In general terms, I think the event is quite good. We have had the opportunity to exchange ideas, to exchange opinions, even to exchange advice, and it has also allowed us to know some situations of some other companies where we can find out that we are not alone, that many companies face the same situations, the same problems. And this, obviously, this awareness that we have been acquiring these days around here has also allowed us to take some ideas that will help us to implement in a safer way all the operational technology projects for Mercado Libre. Thank you very much, Jorge, for joining us. We are very happy that you are here with us and we will see you next year as well. Thank you very much. MercadoLibre.org

TL;DR

  • Mercado Libre integrates cybersecurity teams early in project development to ensure innovation launches with security built-in from the start, not bolted on later.
  • Claroty's asset visibility capabilities are foundational to Mercado Libre's security strategy, enabling risk management and vulnerability processes that weren't possible without comprehensive asset knowledge.
  • The Nexus conference provides valuable peer learning opportunities, helping security leaders realize they're not alone in facing operational technology security challenges and discover practical implementation strategies.

Summary

In this interview from Claroty's Nexus 2025 conference in Austin, Texas, Jorge Garrido, Cyber Security Manager at Mercado Libre, discusses how Latin America's largest technology company balances continuous innovation with security. Garrido explains that innovation is core to Mercado Libre's DNA, and the company ensures it doesn't become a risk by fostering collaboration between business, technology, and cybersecurity teams from the earliest project stages. This security-by-design approach allows projects to launch with built-in security certifications. Garrido highlights visibility as the most critical capability Claroty provides, emphasizing the fundamental principle that you cannot protect what you don't know exists. This comprehensive asset visibility enables better risk management and supports essential processes like vulnerability management. The interview concludes with Garrido reflecting on the value of the Nexus event for exchanging ideas with peers facing similar operational technology security challenges across industries.

Chapters

0:00 - Introduction from Nexus 2025
0:27 - Innovation as Competitive Advantage
1:26 - Claroty's Visibility Impact
2:22 - Nexus Event Value & Peer Learning

Key Quotes

0:48 "Innovation is something super important in the free market. It is part of our DNA."
1:11 "We can ensure that the projects that are carried out can be born with a security certificate."
1:46 "Visibility, you can't protect something if you don't know it exists."

FAQ

How does Mercado Libre prevent innovation from becoming a security risk?

Mercado Libre ensures innovation doesn't become a risk by integrating business, technology, and cybersecurity teams from the earliest project stages. This collaborative approach allows new projects to launch with security built-in from the start, rather than adding security as an afterthought.

What is the primary value Claroty provides to Mercado Libre's security program?

The primary value is comprehensive asset visibility. Garrido emphasizes that you cannot protect assets you don't know exist, and Claroty's visibility capabilities enable better risk management and support critical processes like vulnerability management that depend on accurate asset knowledge.


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