Transcript
accessing valuable resources, and finding solutions to your Ivanti challenges. When you visit the Innovators Hub, you'll be greeted by a user-friendly homepage designed to help you navigate and engage. Options shown are based on your company entitlements. For the best experience, please log into the Hub. To register or log in, click the Login button. Here, you can log into the Hub using your Ivanti SSO credentials, or click Register Here to create a new login. If you forget your password, you can click the Forgot Your Password link to reset it. If you are having trouble logging in or registering for access, click the I Need Login Assistance link. Here, you will be able to contact our Customer Care team to assist with your login issues. If you're new to Ivanti, the Getting Started section is your go-to resource. It provides guidance and resources specifically tailored for new customers, ensuring a smooth onboarding experience. Located prominently on the homepage, the search bar allows you to quickly find knowledge articles, security advisories, known issues, forum posts, technical product documentation, and video articles related to your specific needs. For best results, be sure to log in and use full sentences when searching. Logged in users have access to thousands of articles that are not visible to the public. To search, click the Search field and choose an option based on your question. Product support is used when you have a question about a specific product. General support is used when you have a question that is not product-specific, such as, how do I contact support? For product-related queries, check the appropriate product. Then, type in your query and click Ask Ivanti. If an answer can be found, a generated answer will be shown above the list of other relevant articles. Click Show More to expand the generated answer and view its cited articles. If you are unable to generate an answer or find that the search results are too broad, try rewriting your query as a question or utilize the filters on the left hand to narrow the results by product, article type, or other criteria. This will help you find the most relevant information quickly and efficiently. Click on the article you wish to view. When logged in, you can follow an article which will send a notification to its followers whenever the article is updated or leave feedback on it by clicking the thumbs up or down buttons. On the home page, under the search bar is where you'll see the latest site and security announcements. If there are no active announcements, this section will be blank. Below the site announcements, you'll see a series of clickable tiles. These tiles provide quick access to specific pages as well as shortcuts to our knowledge base, Ivanti ideas, and other resources. One of the most valuable features of the hub is the forums. By clicking on the forum groups in the navigation or on the forums, ask a question tile, you'll gain access to your product discussion group. On the all forum groups page, expand the product lines to find your product group. Then click join group to connect with experts and stay informed about your product of interest. Joining your group allows you to set your preferences for the frequency of when you receive updates by email for new knowledge and security advisories. Further down on the home page is the bulletins forum group. This is where you'll find company updates and announcements. You can also join the bulletins group to be emailed these announcements. Do you need to download the current version of your software? Logging in gives you access to downloads from the main navigation. We know that even the best users and solutions need assisted support sometimes. If you do, click contact support. The options shown on this page are based on your company entitlements. On the contact support page, you will be able to create a technical product support case and have the option to request a callback. Initiating a callback from within your case ensures Ivanti support resources have immediate access to your case details. Whereas contacting Ivanti support via phone would require you to re-explain your issue. For those who wish to call Ivanti support, you can find our regional phone numbers further down the contact support page. If you'd like to view or update an existing case, you can find these by clicking the view my cases link. From here, you can click individual cases to view case details, use filters to view a more targeted set of cases, and export your case list as a CSV file. We have additional helpful resources listed on the side of the contact support page and under the more menu at the top. Options shown are based on your company entitlements. To easily update your profile and manage your hub settings, click your profile picture and choose user profile. Notification settings can be found under the my settings page linked within your profile page. To view your company's entitlements, assets, cloud environment and cloud calendar, super users, support program, and your Ivanti team, click on your profile picture, then click company account. You will be presented with a permissions-based menu. Super users can administer user accounts, assign roles, and securely manage permissions across their teams. Cloud customers can monitor their provision cloud services and solutions or view the cloud calendar. Need to be added as a contact for an additional company? Click the add account button and type in the account code for the new account. The chatbot is available from every page within the hub and can be found in the bottom right corner. Clicking on the chatbot icon, you are presented with a personalized menu based on your support entitlements. Non-logged-in users can use the chatbot to log in, reset their password, register for access, or contact customer care for login assistance. For the best chatbot experience, log into the hub. Logged-in users receive personalized support options and self-service features according to their profile and support entitlements. Have a question? The chatbot can assist with Ivanti product information and general inquiries. Simply choose the appropriate option and follow the prompts. A generated answer will appear along with citations. If an answer is not helpful, click no, and you will be presented with additional options to help you with your question. You can ask another question, post your question to the relevant product forum, or directly submit a support case. Users can also view their open support cases. Click on view my open support cases to see a list of open cases created by you. Don't see the case you're looking for? Click on the view more option to be taken to a full list of cases for your account. At the end of your chat journey, click end chat to terminate your session. From here, you have the ability to export your chat transcript so that you can reference it as needed. We encourage you to explore the hub, engage with other members, and leverage the wealth of knowledge and resources available to you. Thank you for watching, and welcome to the Innovators Hub.
