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ConnectWise RMM Rebuilt: Automation & Patching

Connectwise
07/24/2026
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the hours we put in when no one was watching, the long nights, the drive to make it right, the work you don't see until it starts to show. The comeback. Every sprint, every push, every release. All for this. We rebuilt what needed to be better. To deliver the RMM... Wait! You forgot to put a closing bracket there. Oh, yeah. To deliver the RMM you asked for. The one you deserve. Because that's who it's for. You. The techs who pushed us. The users who challenged us. The Redditors who... who Reddited us. This is the comeback. We made a stronger tool that's automation-ready with more patching, smarter alerts, faster scripts, and deeper data visibility. ConnectWise RMM. Visit www.connectwise.com slash try RMM.

TL;DR

  • ConnectWise announces a rebuilt RMM platform positioned as a direct response to user feedback and community criticism from technicians and online forums.
  • The updated tool features automation-ready architecture, enhanced patching capabilities, smarter alerting systems, faster scripting performance, and deeper data visibility.
  • The vendor frames this as a 'comeback' release built specifically for MSP technicians, acknowledging past limitations and emphasizing the development effort invested in improvements.

Summary

This promotional video announces a major rebuild of ConnectWise RMM, positioning it as a response to user feedback and community criticism. The vendor frames the release as a 'comeback' driven by input from technicians, users, and online communities who challenged the product's previous limitations. The new version emphasizes automation capabilities, enhanced patching functionality, smarter alerting, faster scripting, and improved data visibility. The messaging acknowledges past shortcomings while highlighting the development effort invested in addressing user demands. ConnectWise positions this release as a tool built specifically for the MSP technicians who rely on it daily, with a direct call-to-action to trial the updated platform.

Chapters

0:00 - The Comeback Narrative
0:24 - Development Acknowledgment
0:34 - User-Driven Development
0:46 - Product Capabilities Overview

Key Quotes

0:23 "To deliver the RMM you asked for. The one you deserve."
0:41 "The Redditors who... who Reddited us."
0:46 "We made a stronger tool that's automation-ready with more patching, smarter alerts, faster scripts, and deeper data visibility."

FAQ

What are the key improvements in the rebuilt ConnectWise RMM?

The updated platform features automation-ready architecture, enhanced patching capabilities, smarter alert systems, faster scripting performance, and deeper data visibility. These improvements were driven by feedback from technicians, users, and online communities who identified gaps in the previous version.


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