KnowBe4: How to Spot Fake Delivery Text Scams

Name: KnowBe4: How to Spot Fake Delivery Text Scams
Uploaded: 2026-07-14T09:55:19-04:00
Duration: 1 min
Description: Unexpected delivery texts are one of the most common smishing tricks out there. Here is why you should never click the link, and what to do instead! ️ #ScamAlert #Phishing #OnlineSafety #Cybersecurity

KnowBe4

07/14/2026

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TL;DR

Fake delivery text messages — known as smishing — are among the most common scams targeting everyday consumers, often arriving without any prior order or context.
Never click links in unexpected text messages or emails; if you're unsure, report the message and delete it immediately without engaging.
If you believe a delivery notification might be legitimate, go directly to the shipping carrier's official website rather than following any link in the message.

Summary

In this short awareness clip, KnowBe4 security advocate Aceta Drake shares a real-life smishing encounter involving her father, who received an unexpected text message claiming a delivery was on its way. Because he hadn't ordered anything, he assumed it was for his daughter — nearly clicking the link without a second thought. Aceta uses the moment to illustrate one of the most common social engineering tactics targeting everyday consumers: fake delivery notifications designed to trick recipients into clicking malicious links. Her core advice is straightforward and memorable — never click a link in an unexpected text or email. If the message seems suspicious, report it and delete it immediately. If you genuinely think a delivery might be real, bypass the link entirely and go directly to the shipping carrier's official website to track your package. The video is a relatable, accessible reminder that cybersecurity awareness isn't just a workplace concern — it applies equally at home, and family members who haven't received formal security training are often the most vulnerable targets.

Chapters

0:00 - Introduction & Speaker
0:10 - The Cyber Scare Story
0:45 - The Golden Rule for Suspicious Links
0:53 - What to Do If It Seems Real

Key Quotes

0:26 "KnowBe4 has taught me that an unexpected message with a link is likely a scam."
0:45 "Here's my golden rule. Never click the link in an unexpected text message or email."
0:49 "If you don't know what it is, report it and delete it immediately."

FAQ

What should I do if I receive an unexpected text about a package delivery?

Do not click any link in the message. If you think it might be legitimate, go directly to the official website of the shipping carrier and use their tracking tool to verify. If you don't recognize the message at all, report it and delete it immediately.

Why are fake delivery texts so effective as scams?

They exploit the expectation that packages are frequently in transit, making recipients less likely to question the message. Even people who didn't order anything may assume the text is meant for someone else in their household, lowering their guard.

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» Webinar Library » KnowBe4
» Data Protection

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TL;DR

Summary

Chapters

Key Quotes

FAQ

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