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Times of India Streamlines IT Operations with ManageEngine

Manage Engine
07/14/2026
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last 10 and a half years now, overall I have like 25 plus years of experience, more majorly in end user computing and networks and infra as well as security, my role in Times of India from last 7 to 8 years to managing all complete end user prospective. We have offices approximately 26 to 27 cities in all over India and the line of business that we have, we print papers and it's a daily job and it's a demanding job, there's a timeline attached to it, so my role is that to make sure that paper goes to you every morning without any issue because the self-life of a paper is very very less, it's just like a two hours, if six o'clock paper is reaching to you at eight o'clock, it is no value of it, so my job is that it is reaching you on time and there's no business impact on that, so that's what I'm doing. Yeah, so yes you're right, we are using this managed engine product from last four years now, the experience is pretty good okay, don't doubt about it, this is one of the great product that we are using from the Indian market prospective, see being not a IT industry okay, we don't have that kind of requirement that we need a full-fledged ITM solution okay, we need a product which can give a flexibility to my internal team as well as to my external team as well, that is my internal customers, to make sure that they are using the tool properly, the good GUI, easy to use, highly customizable, so those things are I think very much available with managed engine and with the team that you have, I think they are very highly supported from management to the technical team as well, whenever we ask any questions or we have any query, the response rate is very very good, we are happy with the product, we are happy with the people and we like to carry on further as well. So cyber security is not required only for an IT company, either you go to automobiles or you to go to any other factory or something, cyber security is needed everywhere these days okay, I'll say that the times of India, we are whatever the technology available in the market, we are using it right now okay, either it's a security products or network products or infra products, we are using it, yeah we'll say that 8-9 years back, the focus was not very there, that we need to invest highly on IT, but now seeing the changes on the market value and everything, we are investing a lot of on IT, especially on AI and ML front, on the security front, on the network front, so yeah, so this is the focus that we are carrying on, so it's not only that we are an IT company, thus we only need the cyber security things, yeah all of us need it as an end-user perspective, from the network perspective and from everything perspective. Yeah, so that's right that we have offices in about 27-28 cities, but we have a person working on each and every city in India, one person or two person as a reporter or editor, everywhere is there okay, and before COVID, the situation was pretty much okay that people can go to the offices and work, but after COVID, the things have changed, not for us, for everybody okay, we started working from home, people have laptops, they are connected to a different different network and infrastructure, the security is very very important in that particular, so we have invested highly on security on that point of view, we explore all the related products which are available in the industry, we implemented a number of MFA related things either on O365 or on the device front as well, we have implemented a number of security audits as well, where we stand right now and where we want to reach it, so yeah, I'll say that if we compare how secure we are right now, we are very much secure, we are running the operation 24x7 okay, there's no single leap for us, everyday paper has to go and there's no single downtime, even that cow strike thing that happened a few months back, we haven't lost an edition actually, just because we were prepared for it, yeah. Yeah, I think yes, despite like from last 3-4 years, I have attended a number of, even I've been to your Chennai office as well once, met with all the leadership team as well 4 years back and I'll say that these events are very personalized as well okay, you focus which audience are coming in okay and then you create the event, not you create the event and then call people, so this is the something I like about it because some of the event where I go is that they call people whatever they want to, they just want to prepare a crowd or fulfill, that's not you actually, so you create the people and then create the event, so that's so nice about it and the focus group is very very good, the Pinoppi you create outside the office, you can go and talk about the products and everything that give a very good, you can say experience all together for the people who want to understand the product well and yeah, overall it's a good experience. So I'm not a CIO first of all, I have a CIO in my company and I want to be one day, but I feel very, I'm very, I think honored to be called on this meeting or to event, when I've been called, I ask about what is all about and the one of the kind event that we are doing it right now, I think I was interested, I learned about that, I spoke to your team and they briefed me about these details, so I love the event so far and I think I will enjoy more how it goes on.

TL;DR

  • The Times of India uses ManageEngine across 27 cities to support mission-critical daily newspaper operations with zero tolerance for downtime, as papers have a two-hour shelf life.
  • The organization values ManageEngine's flexibility, ease of use, and highly customizable interface, which suits their needs as a non-IT-focused business without requiring a full ITSM solution.
  • Post-COVID security investments include MFA implementation across O365 and devices, comprehensive security audits, and infrastructure hardening that enabled them to avoid downtime during the CrowdStrike incident.

Summary

Saurabh Sharma, Deputy General Manager of IT at The Times of India, discusses how his organization leverages ManageEngine to manage IT operations across 27 cities throughout India. With over 25 years of experience in end-user computing, networks, infrastructure, and security, Sharma emphasizes the critical nature of their operations — ensuring daily newspaper delivery with zero tolerance for downtime, as papers have a shelf life of just two hours. The organization has used ManageEngine for four years, valuing its flexibility, ease of use, highly customizable interface, and responsive support team. Sharma highlights how the solution meets their needs as a non-IT-focused business, providing the right balance of functionality without requiring a full-fledged ITSM solution. The platform's intuitive GUI and customization capabilities enable both internal IT teams and end users to work efficiently, while ManageEngine's technical and management support ensures quick resolution of queries and issues.

Chapters

0:00 - Introduction and Role Overview
1:14 - ManageEngine Experience and Benefits
2:24 - Cybersecurity Investment and Strategy
3:35 - Post-COVID Security Adaptations
4:57 - ManageEngine Events and Partnership

Key Quotes

0:48 "... my role is that to make sure that paper goes to you every morning without any issue because the self-life of a paper is very very less, it's just like a two hours, if six o'clock paper is reaching to you at eight o'clock, it is no value of it ..."
1:32 "... being not a IT industry okay, we don't have that kind of requirement that we need a full-fledged ITM solution okay, we need a product which can give a flexibility to my internal team as well as to my external team as well ..."
2:24 "... cyber security is not required only for an IT company, either you go to automobiles or you to go to any other factory or something, cyber security is needed everywhere these days ..."
4:42 "... even that cow strike thing that happened a few months back, we haven't lost an edition actually, just because we were prepared for it ..."

FAQ

How does The Times of India use ManageEngine across their distributed operations?

The Times of India uses ManageEngine to manage IT operations across 27 cities throughout India, supporting their mission-critical daily newspaper production and distribution. The solution provides flexibility for both internal IT teams and external customers, with an intuitive GUI and high customization that suits their needs as a non-IT-focused business.

What security measures has The Times of India implemented for remote work?

Post-COVID, The Times of India invested heavily in security for their distributed workforce, implementing multi-factor authentication (MFA) across O365 and devices, conducting comprehensive security audits, and hardening their infrastructure. These measures enabled them to maintain 24x7 operations with zero downtime, even during major incidents like the CrowdStrike event.


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