Transcript
Network Services. Today I'm going to show you the Scale Computing Acuvigil Managed Network Services Dashboard. It's a cloud-based, single pane of glass for network visibility, configuration, monitoring, alerting, and even compliance across all of your sites. If you run a multi-site network, you know the pain. No unified view, blind spots between locations, inconsistent firewall policies, and compliance that you can't prove without digging. Over the next few minutes, I'm going to show you how Acuvigil solves that, from the live dashboard to alerting and reporting. Let's get into it. We're going to log in here through a two-factor authentication. So after you log in, you'll land at a parent company, if you have such. Parent companies are known by the fact that they have affiliates menus underneath them, and in this case we have Jason's Companies with affiliates of Jason's Energy, Food Stores, and Holdings. You'll also see all of those sites that are aggregated into a single view, but grouped by company. In this particular case, we're going to check out the tiles view, which is where we're at right now. The tiles view shows the status of the site overall. If a site is green, that means things are good. If there's a blue, orange, yellow, red, some other color, you know that something is not quite perfect to the site. We would typically say that if you have a blue color, that's going to be something that's typically not impactful to staff or customers. If you have a yellow, which is going to be a warning, that's going to be typically impactful to staff. Further down, that's going to impact customers if you're orange. We do reserve site downs for those sites that are actually offline. They have lost the ability to communicate to our dashboard. Two other colors there, gray and white. Gray means that we have intentionally suppressed alerting. Consider it like a scheduled downtime. Work is going on at the customers, and they just do not want to be alerted that things are possibly offline, whether doing maintenance or something like that. And then white is a location that is in flight. We know about it. They don't have equipment yet, so we cannot actually assign it a color. Now, if I zoom in, you'll notice that there are some red rings around some of these sites. Those red rings represent sites that have open support tickets. Now, an open support ticket does not necessarily mean something's wrong. You can see that over here on the two sites that I'm circling. They're green, but they have open support tickets. This could be that an issue happened yesterday, and the ticket is still just waiting customer confirmation that everything is good. It may also be that there was a potentially a WAN failover event, and now we are in a monitoring state for a period of time to make sure that the issue has not cropped back up. There are a couple of other views that you can see here. A list view gets you an overall list of the sites, and the list of sites include the hardware type, and you've got a couple links there on the right side that are special here that can take you directly to site information or weather. And then, of course, the red circle are those that have open support tickets. One final view here is the map view. The map view gives you an idea of where things are. We can zoom in, and you can narrow down, and this allows you to do things like make a milk run or a newspaper run when you're doing maintenance. If you're sending somebody out to go change a bunch of air filters, you might as well take the shortest route to get there. Now, we're going to go back to that main menu, and we're going to go pick one site. So here, we're actually going to drill into one of the child companies, and that way it'll be easier to recognize what's going on. I'm choosing Jason's Food Stores. I'm going to go into, say, Site 9, just right here in the middle. When I hop into Site 9, you'll notice that I land on a standard view. We do have the concept of branding, so this is a Chevron location. We do have also some specific notes that are related to this particular customer's projects that are ongoing, their own specific procedures, if there are special instructions that we have for an ongoing project. And then we see the master view, and the master view is a graphical representation of what's going on at the site. This is designed for quick troubleshooting purposes. It allows you to see the status of the ports that are on our device. You can hover over them and see that everything is okay. You can see the temperature, when it was last rebooted, and things of that nature. On top of this, we have a whole list of tabs here on the side. These tabs that are on the side represent different microservices or different workloads that are running in your environment. In this specific case, we're going to take a look real quick at devices. I just kind of flew by that, but we are a whitelist system, and that means we know everything that's on the network. This gives us the ability to see devices, when they were last here, what segment policy, the ability to see when they last responded. It gives us the ability to see what VLAN they're on, the IP address, the MAC address, and also the firewall policy. I'm going to go over here, and we're just going to look at a policy real quick. So here under policies, we can see that there are a number of managed policies, and this is a little globe icon. This little globe icon indicates there's a corporate version. We do have the concept of a site-specific version as well, but the corporate versions are most often what's used. A corporate policy means that that firewall policy is going to be used across the entire enterprise that is assigned that. And so therefore, you know that if it's been set in one location, it's going to be across the board at all of your locations. This is really great from a compliance standpoint. I'm not going to drill down into specific policies. We do want to go and take a quick look over here at switches. Now, from the switches perspective, we render third-party switches. In this case, we've got a couple of Netgears, and we can hover over them, and we can actually see the specific device and VLAN that's assigned to that particular port. We do also recommend administratively locking and MAC locking the ports, and therefore, as you can see here, we've got some unrecognized devices coming across here. This is because this is from a downstream segment, but if I look at something else, I can see that I have one specific device registered to this port. All of these visualizations help you from a troubleshooting perspective to be able to work with somebody remotely on-site and do lots of troubleshooting without having to do a truck roll. It's very, very helpful. We also have your basic security services. We also have your standard PCI-related security services available. We do external scans, internal scans. We guarantee that there will be a passing scan. In this case, we've got a couple of failures here. These failures are on lows. We will go back and rescan these devices as needed to ensure a passing scan. And of course, certainly, there are new vulnerabilities that come out that we patch rapidly to get these back into a better state. Internal scans are where we scan your particular infrastructure, and in this case, we are scanning six different devices in this particular location. And you can look and download the report. That's the little green download button here. And you can also see a larger picture as to just cracking those reports open and getting a really easy view of what's inside there. We give you the NVTO ID research ability here to just go out and get those vulnerabilities fixed really quickly. There are a number of other things that we do for the convenience store space. And as you can see here, we have the ability to monitor fuel. And via our Tanks app, we can actually interrogate your ATG on-site and give you graphical representations of the fuel levels that are in your tanks. We also have a full reporting engine that I'll go ahead and go to and show you what some of those options might look like. So these type of reporting, you saw how extensive that view was. I can do things like give you a view of all of your fuel levels across your entire enterprise, when they were last filled up, tank ullage, all of those sort of details. A very quick view here. Everything in our system has a full reporting engine. This gives you the ability to generate reports by exception. We don't generate the report if there are no problems. But if you wish to receive this on a once-a-day basis or some other more frequent interval, we have the ability to deliver that as well. I also want to point out that in our catalog, I'll zoom out here a little bit. In our catalog, we have a number of supporting services that work in the convenience store, retail, and food service worlds. And these are connections to payment providers, to fuel logistics providers, to payment brands, to analytics companies, security and compliance. We have a very large number of these edge computing workloads that work directly in our ecosystem that give you great visibility, reporting, and insight into these particular functions. What's most important about these is that these remove the requirement to have a black box in the local environment. So these get moved into an environment where you have one partner to deal with in terms of logging, reporting, management. You would maintain a significantly better security posture structure by having all of these loaded natively in our ecosystem. Thanks for watching. We'd love to talk to you more about our AccuVigil Managed Network Service platform.
