SuperOps May 2026 Product Updates

Name: SuperOps May 2026 Product Updates
Uploaded: 2026-07-10T11:49:18-04:00
Duration: 1 min 21 s
Description: Hi folks! We shipped a few updates across the PSA, RMM, and MDM modules in May — all designed to save you time and give you sharper control. Let's get into it.

SuperOps

07/10/2026

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TL;DR

SuperOps shipped May 2026 updates across PSA, RMM, and MDM modules focused on workflow automation, sharper asset visibility, and improved device management controls.
Survey tools now support customizable formats, automated response-triggered workflows, and instant escalation when client satisfaction ratings drop below threshold.
MDM lost-mode tracking for supervised Apple devices automatically retrieves GPS location from the asset page, and Splashtop notification display modes are now admin-configurable.
Asset management gains custom field visibility in views, advanced filtering, custom asset type support in Data Reports, and audited CSV export with a history log.

Summary

This short product update video from SuperOps covers the May 2026 release across three core modules: PSA, RMM, and MDM. Key additions include customizable survey formats with automated workflows and instant escalation triggered by low ratings, giving MSPs tighter control over client satisfaction management. A new site-level custom fields feature allows technicians to capture location-specific information directly within SuperOps, reducing reliance on external documentation. On the MDM side, lost-mode tracking for supervised Apple iPhones and iPads now automatically pulls GPS location data from the asset page, streamlining device recovery workflows. Alert cooling-off periods have been updated to follow the full alert lifecycle, ensuring that recurring issues after resolution are not silently missed. Splashtop remote session notifications are now configurable by admins, with options for pop-up, banner, or both display modes. Asset management receives several enhancements: custom fields now appear in asset views with filtering by scope, class, or custom attribute; Data Reports supports custom asset types and client custom field grouping; and any asset view can now be exported to CSV with a history log tracking who exported what and when.

Chapters

0:00 - May 2026 Overview
0:11 - PSA & Survey Updates
0:24 - MDM & Alert Enhancements
0:48 - Asset Management & Reporting

Key Quotes

0:06 "These are designed to save you time and give you sharper control over your workflows."
0:32 "Cooling-off periods now follow the alert's full lifecycle, so if an issue comes back after being resolved, you'll actually hear about it."
1:06 "The download reflects exactly the filters and columns you've set with a history log so you always know who exported what."

FAQ

Which Apple devices support the new lost-mode GPS tracking feature?

Lost-mode tracking with automatic GPS location retrieval is supported for supervised iPhones and iPads, accessible directly from the asset page in SuperOps.

What notification options are available for Splashtop remote sessions?

Admins can now configure how remote session notifications appear to end-users, choosing between a pop-up, a banner, or both display modes simultaneously.

Categories:

» Cybersecurity » Endpoint Security
» Data Protection

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