SailPoint: How UniSuper Transformed Identity Security

Name: SailPoint: How UniSuper Transformed Identity Security
Uploaded: 2026-07-09T07:31:03-04:00
Duration: 4 min 46 s
Description: Discover how UniSuper, one of Australia's largest superannuation companies, partnered with SailPoint to transform its identity security and dramatically improve efficiency. Faced with growing complexity and onboarding times that had slowed from days t...

Sailpoint

07/09/2026

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Super. So that means that I look after all that is identity and access management. Uni Super is one of Australia's largest superannuation companies. We have around 158 billion of funds under management at the moment and that's supporting around 670,000 members. We chose CellPoint primarily because we were looking for a SaaS solution, a cloud only solution. The benefit that we got on the side was obviously CellPoint's got a magic quadrant leader but also what I've been able to benefit from is this amazing customer success or post-sales support that has just been so supportive and they really partner with us to make sure we get the best outcomes. They've made sure we have a line to the product teams so if we have any feedback or any challenges with the product that we're able to deal with those. I don't think a lot of vendors can provide that much interaction with product teams on such a regular basis. Because of identity security we've been able to pull in all of this data from disparate sources into a centralised place that we can have full visibility over the identities in our ecosystem despite the fact that our ecosystem can be quite complex in areas and that's also given us the ability to show that access and show that complexity back to the people who are actually accountable for making sure that their team members have the least privilege and access appropriate to their roles and that application owners are able to maintain the security of their applications and I think that's been a really great partnership and strengthening of that accountability because we're actually empowering them to be accountable. We have just looked at the numbers again and it's quite exciting we've got 87 RBAC roles and we've got 25 Birthright roles so that effectively means that we're able to take what used to be weeks of fumbling around with trial and error trying to work out the right entitlements to give a new starter the right access in particular teams. We've managed to scale that down to half an hour and we've standardised that for the team leaders and they've they've been so happy with the that turnaround we've had really great feedback from them and we've had requests to bring that into other teams. Identity is one of the key pillars of our broader security strategy so in this world where we're SaaS, we're cloud, we're remote working, those traditional castle and moat concepts are gone and those boundaries are much more fluid than they used to be so identity becomes the new boundary and identity is it's the way that we decide if something is a threat or not and I think one of the great things I'm seeing with the identity security product solution that CellPoint have brought out is that we're now bringing in all of those elements of security. It's really powerful to be able to see all of that that security view in one place and to have it all actioned in one place and we're really seeing this convergence of identity and security in the roadmap that CellPoint have built out for the identity security cloud.

TL;DR

UniSuper, managing AU$158 billion in superannuation funds, deployed SailPoint Identity Security Cloud to centralize identity data and gain full visibility across a complex, multi-source technology ecosystem.
By implementing 87 RBAC roles and 25 Birthright roles, UniSuper cut new employee onboarding time from weeks of manual trial-and-error down to just 30 minutes.
SailPoint's post-sales customer success model — including direct access to product teams — was cited as a key differentiator that most vendors cannot match at the same level of engagement.

Summary

In this customer story, Sue Lem, Manager of Identity and Access Management at UniSuper — one of Australia's largest superannuation funds with approximately AU$158 billion under management and 670,000 members — explains how the organization partnered with SailPoint to overhaul its identity security program. UniSuper selected SailPoint Identity Security Cloud as a SaaS-first solution, drawn by its Gartner Magic Quadrant leadership and, critically, the quality of post-sales customer success support and direct access to SailPoint's product teams. The implementation centered on centralizing identity data from disparate sources into a single platform, enabling full visibility across a complex technology ecosystem. By building out 87 RBAC roles and 25 Birthright roles, UniSuper standardized new employee onboarding — reducing what had previously taken weeks of trial-and-error entitlement assignment down to just 30 minutes. This shift also empowered team leaders and application owners to take direct accountability for least-privilege access within their domains. Sue frames identity as the new security perimeter in a cloud-first, remote-work world where traditional castle-and-moat models no longer apply, and highlights SailPoint's roadmap convergence of identity and broader security capabilities as a key reason for continued confidence in the partnership.

Chapters

0:00 - UniSuper & IAM Team Introduction
0:42 - Why SailPoint Was Selected
1:41 - Centralizing Identity Data
2:38 - RBAC Roles & Onboarding Results
3:31 - Identity as the New Security Perimeter

Key Quotes

0:42 "We chose SailPoint primarily because we were looking for a SaaS solution, a cloud only solution."
1:04 "What I've been able to benefit from is this amazing customer success or post-sales support that has just been so supportive and they really partner with us to make sure we get the best outcomes."
2:48 "We've managed to scale that down to half an hour and we've standardised that for the team leaders and they've been so happy with that turnaround."
3:31 "Identity is one of the key pillars of our broader security strategy so in this world where we're SaaS, we're cloud, we're remote working, those traditional castle and moat concepts are gone."

FAQ

Why did UniSuper choose SailPoint over other identity security vendors?

UniSuper prioritized a SaaS-only, cloud-native solution. SailPoint's Gartner Magic Quadrant leadership was a factor, but Sue Lem specifically highlighted the post-sales customer success support and direct access to SailPoint's product teams as a standout differentiator that most vendors cannot provide at the same level of regularity.

How did SailPoint's RBAC model improve UniSuper's onboarding process?

By defining 87 RBAC roles and 25 Birthright roles, UniSuper standardized the entitlements new employees receive based on their team and role. This eliminated weeks of manual, trial-and-error access provisioning and reduced onboarding to approximately 30 minutes, with team leaders reporting strong satisfaction with the new process.

Categories:

» Cybersecurity » Identity & Access Management (IAM)
» Cybersecurity » Zero Trust
» Cybersecurity » Cloud Security
» Data Protection

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