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AI-Powered IT Service Management with Ivanti Neurons

Ivanti
07/01/2026
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from a unified knowledge base, deflecting tickets and letting your team focus on what matters. Deliver exceptional experiences with an automated service catalogue. Your users can easily request anything they need, shift left and resolve issues before they become tickets. As users describe their problem, Ivanti Neurons proactively suggests relevant articles, FAQs and even live chat for instant resolution. Break down departmental silos for good. Deliver a consistent, world-class service experience, not just for IT, but for HR, facilities and every other department on a single, unified platform. Build powerful, connected workflows across your entire business. No coding needed. Our intuitive drag-and-drop studio lets you visually automate everything from HR tasks to complex IT operations. The result? A massive boost in productivity and agility, delivered at scale. Empower your agents with a modern workspace they'll actually love. They'll manage their workload effortlessly, boosting productivity and focusing on delivering exceptional service. With our integrated AI, instantly generate ticket summaries, generate knowledge articles, draft accurate responses with a single click and much more. Help your teams resolve issues faster than ever before. Watch automated workflows handle fulfilment, routing approvals and tasks to accelerate delivery and keep employees productive. Unite IT and security to eliminate high-risk changes for good. Instantly see the full impact of any update, proactively avoid conflicts and deploy with complete confidence. Cut through the data noise and take decisive action. AI-powered dashboards give you at-a-glance visibility to reduce costs, accelerate service and unite your IT and security operations. Find out more on avanti.com avanti.com

TL;DR

  • Ivanti Neurons for ITSM delivers AI-powered service management with a self-service portal that deflects tickets through proactive knowledge suggestions and live chat, enabling shift-left issue resolution.
  • The platform breaks down departmental silos by providing unified service management across IT, HR, facilities, and other departments on a single cloud-native platform with no-code workflow automation.
  • Integrated AI capabilities enable agents to instantly generate ticket summaries, create knowledge articles, and draft responses while automated workflows handle fulfillment, routing, and approvals to accelerate service delivery and maintain employee productivity.

Summary

This demonstration showcases Ivanti Neurons for ITSM, a cloud-native IT service management platform designed to deliver exceptional employee experiences through AI-powered automation and proactive issue resolution. The platform features a modern self-service portal with unified knowledge base access, enabling ticket deflection and allowing IT teams to focus on strategic initiatives. Users can leverage an automated service catalog to request resources while the system proactively suggests relevant articles, FAQs, and live chat options as they describe issues, effectively shifting left to resolve problems before they escalate into formal tickets. The solution breaks down departmental silos by providing a unified platform that extends beyond IT to serve HR, facilities, and other departments with consistent service experiences. A no-code drag-and-drop workflow studio enables visual automation of processes across the entire business, from HR tasks to complex IT operations, delivering productivity gains at scale. The agent workspace integrates AI capabilities for instant ticket summarization, knowledge article generation, and automated response drafting, while automated workflows handle fulfillment, routing, approvals, and task management. The platform unites IT and security operations through change impact analysis that proactively identifies conflicts before deployment, and provides AI-powered dashboards offering at-a-glance visibility to reduce costs and accelerate service delivery across unified IT and security operations.

Chapters

0:00 - Self-Service Portal & Knowledge Base
0:38 - Cross-Department Service Management
1:08 - AI-Powered Agent Workspace
1:40 - IT-Security Integration & Analytics

Key Quotes

0:18 "Your users can easily request anything they need, shift left and resolve issues before they become tickets."
0:38 "Deliver a consistent, world-class service experience, not just for IT, but for HR, facilities and every other department on a single, unified platform."
1:40 "Unite IT and security to eliminate high-risk changes for good."

FAQ

How does Ivanti Neurons for ITSM help reduce IT ticket volume?

The platform uses a shift-left approach with a unified knowledge base that proactively suggests relevant articles, FAQs, and live chat options as users describe their issues. This self-service capability deflects tickets by resolving problems before they escalate to formal IT requests, allowing IT teams to focus on strategic initiatives rather than routine support.

Can Ivanti Neurons for ITSM be used beyond IT service management?

Yes, the platform is designed to break down departmental silos by delivering consistent service experiences across IT, HR, facilities, and other departments on a single unified platform. The no-code workflow studio enables any department to automate their processes without requiring technical expertise.


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