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Ivanti: Scaling AI Responsibly: Governance, Trust & Accountability

Ivanti
06/27/2026
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and that gap is becoming a real risk. I'm Brooke Johnson, Chief Legal Counsel and Senior Vice President of People and Security at Avanti. And here are three things leaders need to understand about scaling AI responsibly. First, adoption is already here. More than half of IT teams are using agentic AI today, and nearly half of IT operations will be automated within the next 18 months. Speed isn't the issue. Second, trust is essential for adoption. Nearly 70% of IT pros have seen AI hallucinations that could impact operations, yet only about a quarter fully trust AI outputs today. Without guardrails, AI stops being helpful. Third, accountability is unclear. Most organizations say every AI agent has an owner, but fewer than half say that ownership is actually clear in practice. The takeaway? Responsible AI isn't about slowing innovation. It's about building accountability, transparency, and ownership into the way AI operates. If you want to see how mature organizations are closing that gap, check out our latest research.

TL;DR

  • AI adoption in IT is accelerating rapidly, with over 50% of IT teams already using agentic AI and nearly half of IT operations expected to be automated within 18 months.
  • Trust remains a critical barrier, as nearly 70% of IT professionals have witnessed AI hallucinations that could impact operations, yet only 25% fully trust AI outputs today.
  • Accountability structures are unclear in most organizations, with fewer than half reporting that AI agent ownership is well-defined in practice despite claims of assigned ownership.

Summary

This brief executive perspective from Ivanti's Chief Legal Counsel addresses the critical gap between rapid AI adoption in IT operations and the governance frameworks needed to manage it responsibly. The video presents three key challenges facing organizations as they scale AI: the speed of adoption outpacing policy development, trust deficits stemming from AI reliability issues, and unclear accountability structures for AI agents. Drawing on recent research findings, the presentation emphasizes that over half of IT teams are already using agentic AI, with nearly half of IT operations expected to be automated within 18 months. The core message positions responsible AI governance not as a barrier to innovation, but as a necessary foundation built on accountability, transparency, and clear ownership. The presentation concludes by directing viewers to Ivanti's research on how mature organizations are addressing these governance challenges in practice.

Chapters

0:00 - The AI Governance Gap
0:16 - Adoption Velocity
0:28 - Trust Deficit
0:43 - Accountability Challenge

Key Quotes

0:00 "AI is scaling fast in IT, but governance isn't keeping up, and that gap is becoming a real risk."
0:31 "Nearly 70% of IT pros have seen AI hallucinations that could impact operations, yet only about a quarter fully trust AI outputs today."
0:54 "Responsible AI isn't about slowing innovation. It's about building accountability, transparency, and ownership into the way AI operates."

FAQ

What percentage of IT operations will be automated by AI in the near future?

According to the research cited, nearly half of IT operations are expected to be automated within the next 18 months, reflecting the rapid pace of AI adoption in enterprise IT environments.

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