Password Management and Security
Hudu's password management tool provides centralized credential storage with support for usernames, passwords, OTP codes, and organizational features like folders and tags. The platform includes a Pwned feature that checks passwords against dark web breach databases, helping identify compromised credentials. Users can generate secure passwords using customizable requirements set at the admin level, including length and complexity parameters. The password sharing functionality allows time-limited access with configurable expiration settings, supporting both clipboard copying and email distribution. Relationship mapping enables passwords to be linked as child objects to assets, creating navigable documentation hierarchies that ensure technicians can access related information with a single click.
Process Documentation and Screen Capture
The process management system supports step-by-step SOP creation through manual entry or automated screen capture via browser extension. Screen capture automatically documents each click during a workflow, generating process steps without interrupting the technician's work. Processes can be created as company-specific instances or global templates for standardization across all clients. Task management features include user assignment, due dates, priority levels, completion notes, and the ability to copy completed tasks back to PSA tickets. Onboarding processes can be flagged to automatically appear on company overviews until completion, supporting client onboarding, asset documentation, and new employee workflows.
Knowledge Base and Network Documentation
The knowledge base serves as a searchable repository for articles and technical documentation, featuring a WYSIWYG editor with headers, code blocks, callouts, and automatic table of contents generation. Full version history tracking captures all changes with user attribution and timestamps, with diff comparison showing exact additions and deletions between versions. The IPAM module organizes IP address management through hierarchical structures of VLAN zones, VLANs, and networks, with support for manual entry, integrations with monitoring tools, REST API automation, or Hudu Radar network scanning. Rack management provides visual documentation of physical infrastructure, allowing technicians to map devices to specific rack units with role-based color coding, power draw tracking, and printable layouts for on-site reference.
