Why did ECU Health choose SailPoint over other identity platforms?

ECU Health selected SailPoint based on three key factors: scalability to support organizational growth, flexibility to adapt to their specific workflows, and a proven track record of EMR integrations. Since their electronic medical records system is critical for patient documentation, having reliable identity management for EMR access was essential to their decision.

How has AI improved ECU Health's identity security program?

AI insights have enabled ECU Health to better manage user access by identifying and removing inappropriate permissions that users previously held. This has resulted in more timely and effective user audits, leading to their best deprovisioning performance in the past five years.

ECU Health's Identity Security Journey with SailPoint

Name: ECU Health's Identity Security Journey with SailPoint
Uploaded: 2026-05-19T19:26:43-04:00
Duration: 3 min 34 s
Description: ECU Health’s identity program is essential to their business, as it manages access that providers need to take care of patients. Hear from Nickisha Bennett-Burton, Manager of Identity & Access Management at ECU Health to learn more. Dive further into E...

Sailpoint

05/19/2026

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TL;DR

ECU Health chose SailPoint for its EMR integration capabilities and scalability, critical for managing healthcare provider access to patient care systems.
AI-powered access insights have enabled more effective user audits and improved deprovisioning performance over the past five years.
The organization is expanding identity governance to include external users (vendors, students) and non-human identities like service accounts through certification campaigns.

Summary

Nickisha Bennett-Burton, Manager of Identity & Access Management at ECU Health, discusses how identity security enables healthcare delivery by managing provider access to critical systems. ECU Health selected SailPoint for its scalability, flexibility, and proven EMR integrations, which are essential for patient documentation workflows. The organization has leveraged AI-driven insights to improve access reviews, achieving their best deprovisioning performance in five years. Bennett-Burton emphasizes the importance of data quality when implementing identity programs and highlights ongoing challenges with managing external identities like vendors and students. Looking ahead, ECU Health is expanding certification campaigns to include non-human identities, ensuring service accounts are regularly reviewed and decommissioned when no longer needed.

Chapters

0:00 - Introduction and Role
0:16 - Identity Security in Healthcare
0:32 - Why SailPoint
1:02 - AI-Driven Access Management
1:41 - Implementation Advice
2:29 - Cost Savings and Automation
2:54 - Future Plans

Key Quotes

0:16 "Identity security is essential to our business at ECU Health because it's critical to the accesses that our providers need to take care of our patients."
0:32 "We chose SailPoint to partner with because of their scalability, their flexibility. They also had a history of great EMR integrations, and that is our bread and butter for our patients."
1:25 "Because of identity security, we've been able to audit our users in a better, timely manner, which has allowed us to be the best at deprovisioning than we have ever been over the last five years."

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» Data Protection

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