Fleet Manager Philosophy and Core Capabilities
Taylor Leick, Senior Product Manager for Fleet Manager, presents an overview of Scale Computing's remote monitoring and management platform, which currently manages over 14,000 systems. Fleet Manager embodies Scale Computing's "simplicity engineered" philosophy by delivering complex monitoring capabilities with zero-touch setup, intuitive interfaces, and enterprise-grade scalability. The platform features single sign-on with Google and Microsoft, role-based access control, and real-time data synchronization across all managed systems. A key differentiator for MSP partners is the multi-tenant architecture that enables both full management of client clusters and co-management scenarios, allowing partners to toggle between different customer organizations within a single interface. The platform also introduced zero-touch provisioning, enabling administrators to configure and deploy nodes remotely without requiring keyboard, monitor, or on-site presence.
Recent Enhancements and SecureLink Remote Access
Since the previous year's Platform event, Fleet Manager has added several significant capabilities, including a VM list view for improved visibility and SecureLink remote access functionality. SecureLink eliminates the need for VPN clients and jump servers by providing secure, encrypted access to HyperCore cluster UIs directly through Fleet Manager. This feature maintains all existing role-based access controls while transmitting only the HTML of the UI, reducing infrastructure complexity and associated costs. The platform continues to simplify HyperCore update management, allowing administrators to initiate and monitor updates across multiple clusters with single clicks from the Fleet Manager interface, extending HyperCore's already simplified update process to fleet-wide operations.
Upcoming API and Zero-Touch Node Management
The Fleet Manager API, currently in development, will enable integration with service management systems like ServiceNow and ConnectWise, asset inventory platforms, and Ansible automation workflows. The API will provide programmatic access to real-time and historical data, conditions lists, and live cluster inventory, greatly simplifying automation tasks. Building on the zero-touch provisioning foundation, Scale Computing is introducing zero-touch node add, delete, and replace capabilities. This feature allows administrators to pre-configure node replacements in Fleet Manager before shipping, enabling on-site users to complete hardware swaps with minimal technical knowledge—simply following a four-step process to unplug the old node and plug in the new one. The system automatically applies the pre-configured settings once the replacement node connects to the internet, handling entire refresh cycles without workload interruption or requiring administrator presence.
Historical Metrics and Performance Monitoring
Fleet Manager is introducing comprehensive historical metrics tracking, storing up to two years of CPU, memory, and storage data for HyperCore clusters. The platform began collecting this data in September, meaning users will have several months of history available at feature launch. The metrics interface provides drill-down capabilities from cluster-level views to individual node and VM-level statistics, enabling administrators to identify performance imbalances, troubleshoot application issues, and make data-driven decisions for resource allocation and capacity planning. The storage metrics leverage HyperCore's automatic balancing via Scribe while providing visibility into VM-level consumption patterns. The live demonstration showed how the metrics interface correlates capacity changes with specific events, such as drive failures, providing intuitive visual confirmation of infrastructure changes and their impacts on available resources.
