Summary
This tutorial demonstrates how MSPs can manage on-premise Active Directory user accounts directly from N-able N-central's centralized interface. Paul Kelly, N-able Head Nerd, walks through the complete workflow for domain user management, starting with agent installation on Active Directory domain controllers and progressing through common help desk tasks like password resets, account unlocking, and user account lifecycle management. The demonstration covers navigation through the domain user management interface, filtering and search capabilities for large user directories, and the security audit trail that logs all technician actions. Despite the industry shift toward cloud services, many MSP customers continue to rely on on-premise Active Directory, making this centralized management capability essential for efficient service delivery. The feature allows technicians to perform routine account maintenance tasks without switching between multiple management consoles, streamlining operations for both service organization-level and customer site-level administration.
