The Experience-Adoption Connection
Nate Jackson, a SailPoint solution consultant and developer community member, opens by establishing a critical principle: adoption equals experience. Drawing from his career as a customer, consultant, and vendor, he argues that even the best technology fails if it's not consumable and intuitive for its intended audience. He supports this with compelling statistics — 80% of failed projects cite poor user experience as the primary cause, and 96% of unhappy employees report inadequate productivity tools. Conversely, organizations that refactor applications see a 135% increase in key performance indicators. The session challenges the traditional acceptance of vendor-provided experiences and explores what becomes possible when the barrier to customization drops significantly.
Live Build: Governance Campaign Dashboard
The demonstration centers on a real customer use case where a GRC team needed to manage thousands of certification campaigns with advanced filtering, sorting, and export capabilities — functionality not readily available in SailPoint's standard interface. Using UI Bakery, a rapid application development platform, Jackson walks through building a custom dashboard in real-time. The process involves connecting to SailPoint's Identity Security Cloud via API, creating data retrieval actions, and configuring a table component with inline filters and export functionality. The entire prototype takes minutes to build, transforming raw JSON API responses into a business-friendly interface without traditional development overhead. Jackson emphasizes that similar platforms like Retool, DronaHQ, and AppSmith offer comparable capabilities, making this approach accessible to citizen developers.
Advanced Use Case: HR Risk Assessment Tool
Jackson presents a more sophisticated application built for a customer facing workforce reductions. The HR team needed to assess termination risk based on privileged access without socializing layoff lists with IT. The resulting tool allows HR business partners to search for an employee, view basic information (department, location, manager), and instantly see if privileged access exists across connected systems. Users can drill into specific data sources to understand the nature of that access and make informed risk determinations. What would traditionally require months of consultancy engagement and multiple feedback cycles was prototyped in under an hour and deployed within weeks. The solution demonstrates how low-code platforms enable business-level developers to deliver production-ready applications that address sensitive, time-critical requirements.
AI-Assisted Development and Future Outlook
The session concludes with observations on how generative AI integration into low-code platforms has further lowered the barrier to entry. Jackson notes that AI assistance helps with contextual troubleshooting, code generation, and problem-solving, making these tools accessible even to non-professional developers. He positions this approach as a fundamental shift in how organizations should think about identity governance experiences — moving from acceptance of vendor-provided interfaces to rapid, iterative customization that matches specific business needs. The key message is that the technology, tools, and community resources (particularly SailPoint's developer community) now exist to make custom experience development a realistic option for organizations of any size.
