What Palo Alto Networks products does the NHL use?

The NHL uses a comprehensive suite including network-based controls, Prisma Access for remote user security, cloud security posture management tools, IoT security, and XSIAM for automation. They also leverage Unit 42 services for penetration testing, tabletop exercises, maturity assessments, and incident response.

Why is automation important for the NHL's security operations?

The NHL's security leader emphasizes that their team cannot be bogged down in manual response tasks. Automation through XSIAM allows staff to focus on strategic security initiatives rather than repetitive incident handling, which is critical for a lean team protecting a complex, distributed environment.

How the NHL Secures Its Digital Infrastructure with Palo Alto Networks

Name: How the NHL Secures Its Digital Infrastructure with Palo Alto Networks
Uploaded: 2026-05-12T20:28:02-04:00
Duration: 2 min 51 s
Description: The NHL understands that in cybersecurity, we're always in a sudden death situation. Just like on the ice, missing one thing can mean the game is over. That's why they've partnered with...

Palo Alto Networks

05/12/2026

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Transcript

And we're basically, in cybersecurity, always in a sudden-death situation. You have to have things in a centralized platform in order to really, one, see them, and two, respond and protect. Otherwise, we will miss things, and we can't miss anything. We miss one thing and the game is over. I think what makes the NHL specifically special over other sports leagues is the passion of our fans. It's about delivering a great experience and growing the fan base. We have our arenas where we have various devices and infrastructure that we have to protect. We have our staff on the road, which is a challenge to protect, no matter where they go. And then, of course, we have our data spread across many environments, from on-premise to cloud environments. That's why Palo Alto Networks was very important for us in the beginning, because we got the visibility into what was happening inside our network and our environment that we didn't have before. We started with simple network-based controls and now have expanded into every other aspect of our business. We moved to remote access for our users, so Prisma Access. After that, we started applying some cloud security posture management tools. Now we're getting into more IoT security in terms of the devices we have on our network. UNO42 has helped us out with many things, from penetration tests to building out tabletop exercises, to doing maturity assessments, but also incident response. So Palo Alto Networks has really grown with us from a simple network security point solution all the way to a comprehensive suite of tools that cover our cloud infrastructure, our users, and our on-premise activities as well. Automation. That's the one thing that is key for us. I can't have people bogged down in manual response tasks. What I love about Palo Alto Networks is they're always constantly innovating. The AI and automation in XIM is going to be great for our team because now they can focus on more strategic tasks to secure the lead. We're very invested in the future of AI and the technology that it is enabling. So we need to make sure people are using it in a safe way. This goes back to understanding what you have in your network. And understanding what people are doing with various AI tools is the first step. The NHL brand is incredibly important to us. It's over 100 years old. And if anything tarnishes that brand, it's a significant consequence for us. Having that direct engagement with the fan, that's a huge focus for the NHL. Establishing that two-way experience with the user where they can provide feedback I think is the next phase of growth in terms of our digital strategy and our technologies. Having a partner like Palo Alto Networks allows us to deliver tools to the business that will enable them and help them to use the latest technologies, but use it safely and securely. NHL.org

TL;DR

The NHL operates in a constant 'sudden death' cybersecurity posture where missing a single threat could compromise their 100-year-old brand and fan trust.
Their Palo Alto Networks deployment has expanded from basic network controls to a comprehensive platform covering Prisma Access, cloud security posture management, and IoT protection.
Automation through XSIAM is essential for the NHL's security team to focus on strategic tasks rather than manual incident response across their distributed environment.

Summary

This customer story features the National Hockey League discussing their cybersecurity partnership with Palo Alto Networks. The NHL's security leader explains how the organization protects a complex environment spanning arena infrastructure, mobile staff, and hybrid cloud deployments. The partnership began with network visibility and has expanded to include Prisma Access for remote users, cloud security posture management, and IoT security for arena devices. Unit 42 provides additional services including penetration testing, tabletop exercises, and incident response. The NHL emphasizes that automation through XSIAM is critical for their lean security team, allowing staff to focus on strategic initiatives rather than manual response tasks. Looking ahead, the organization is focused on enabling safe AI adoption while protecting their century-old brand and expanding direct fan engagement through digital channels. The security leader frames cybersecurity in hockey terms, noting that like sudden-death overtime, missing even one threat means the game is over.

Chapters

0:00 - Sudden Death Cybersecurity Mindset
0:35 - NHL's Complex Security Environment
1:04 - Platform Expansion Journey
1:37 - Automation and AI Strategy

Key Quotes

0:06 "And we're basically, in cybersecurity, always in a sudden-death situation."
0:16 "Otherwise, we will miss things, and we can't miss anything. We miss one thing and the game is over."
2:14 "The NHL brand is incredibly important to us. It's over 100 years old. And if anything tarnishes that brand, it's a significant consequence for us."

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