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Teal Networks Consolidates MSP Operations with SuperOps

SuperOps
05/11/2026
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We are a managed service provider in the Sacramento, California area. We have about a hundred managed clients. We have three technicians, and hopefully this year we want to try to grow that, maybe add another technician or two, and I think Super Ops will help us do that. We had a lot of issues with communicating with clients. It wasn't easy, we were using multiple different systems, and we find that Super Ops helps us keep that all consolidated into one system and make communicating with our clients a lot more efficient. Just the integration, keeping everything in one place is very helpful. It stops us from having to log into multiple systems to do things, and we can just stay on one screen, one interface, makes it really easy for us and for our whole team. Looking forward to using those more and seeing what other kinds of intelligent alerts and maybe some automatic fixes, things like that that might be coming, because that will obviously reduce the amount of time that we have to spend dealing with issues. We're looking forward to that. The side conversations is very interesting. That wasn't even something we had thought about, but it's a great feature that we will probably be using quite a bit to communicate with vendors and other third parties involved in tickets. I've played around with the global search, and that I think was one of the things we had brought up, and it's already been a great help. One interface to find anything, it's exactly what we need. It allows us to find things that we need quickly, efficiently. It's awesome.

TL;DR

  • Teal Networks consolidated multiple communication and management systems into SuperOps' unified interface, eliminating the need to log into separate platforms and significantly improving operational efficiency.
  • The MSP serves 100 managed clients with three technicians and plans to expand their team, with SuperOps providing the operational foundation needed to scale without adding complexity.
  • Features like side conversations for vendor coordination and global search capabilities have addressed pain points the company didn't initially anticipate, delivering unexpected value beyond their primary consolidation goals.

Summary

Eric Baum from Teal Networks, a Sacramento-based managed service provider serving approximately 100 clients with a three-person technical team, shares how SuperOps.ai transformed their operations by consolidating multiple disparate systems into a single unified interface. The company struggled with fragmented client communications across various platforms, creating inefficiencies that limited their ability to scale. By implementing SuperOps, Teal Networks streamlined their workflows, improved response times, and positioned themselves for growth. Key features highlighted include unified client communications, integrated vendor collaboration through side conversations, and powerful global search capabilities that eliminate the need to navigate multiple systems. The consolidation has freed up technical resources and created a foundation for adding additional team members to support business expansion.

Chapters

0:00 - Company Introduction
0:25 - Communication Challenges
0:42 - Unified Interface Benefits
1:14 - Key Features and Impact

Key Quotes

0:29 "We had a lot of issues with communicating with clients. It wasn't easy, we were using multiple different systems, and we find that Super Ops helps us keep that all consolidated into one system and make communicating with our clients a lot more efficient."
0:47 "It stops us from having to log into multiple systems to do things, and we can just stay on one screen, one interface, makes it really easy for us and for our whole team."
1:36 "One interface to find anything, it's exactly what we need. It allows us to find things that we need quickly, efficiently."

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  • Customer Story
  • Getting Started
  • Best Practices
  • MSP Operations Management
  • Client Communication Platforms
  • System Consolidation
  • Workflow Efficiency
  • Business Scalability
  • Vendor Collaboration
  • Search and Discovery
  • Team Productivity
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