Summary
Westgate Resorts, a hospitality company operating over 70 timeshare and rental properties, successfully migrated their mission-critical customer management application to Nutanix Database Service (NDB), achieving significant operational and financial improvements. The systems manager recounts the company's infrastructure challenges as they expanded from a timeshare-focused business to a full-service hospitality operation with food and beverage locations. Facing the need to modernize a 30-year-old application that handles check-ins and timeshare sales across all properties, Westgate chose Nutanix for its platform simplicity and architectural expertise. The migration of 60 properties was completed seamlessly with support from Nutanix engineers, resulting in $1.6 million in annual savings, reduced CPU requirements from 24 to 16 cores while maintaining performance, database cloning times reduced from 13-18 hours to approximately one hour, and patching windows compressed from 10-12 hours to just 90 minutes. The modernization has improved work-life balance for the IT team and positioned Westgate to adopt emerging technologies including Kubernetes and AI-driven customer service capabilities.
