Summary
Kevin Cheah, IT Director at the Malaysian Rubber Council (MRC), shares how his government-linked organization transformed its cybersecurity posture by adopting Sangfor Athena MDR. Operating under Malaysia's Ministry of Plantation and Commodities with a lean IT team, MRC faced critical visibility gaps with their previous managed SOC provider, which only monitored cloud environments while leaving on-premises servers and workstations exposed. The organization struggled with unclear reporting that provided raw data without actionable insights, and communication delays that could take 10-15 minutes during urgent incidents. After implementing Sangfor Athena MDR, MRC gained comprehensive 24x7 coverage across their entire environment, dramatically improved response times from nearly an hour to just minutes via direct WhatsApp communication with a dedicated Customer Success Manager, and received proactive configuration optimization that eliminated false positives. The service provided the equivalent of an in-house SOC without the significant investment in hiring, training, and infrastructure, allowing MRC's IT team to focus on core responsibilities while maintaining confidence in their security posture.
