Summary
Clay Ostlund shares how his MSP adopted Liongard to streamline customer onboarding and documentation processes. Before implementing Liongard, the company maintained a dedicated team for manual discovery and documentation during customer onboarding. Liongard's automated data collection and inspection capabilities replaced these manual workflows, reducing onboarding time and ensuring critical items like SSL certificate renewals are tracked consistently. The platform serves as the third component of their management suite, complementing existing tools by providing visibility into cloud services, SSL certificates, and environmental documentation. After a successful proof of concept, the team found Liongard easy to deploy and integrate, with inspectors being straightforward to configure within their SaaS tenant. Ostlund emphasizes the tangible ROI benefits and recommends prospective customers speak with existing users in peer groups, noting consistently positive experiences across the MSP community.
