Summary
Angel F. Rosa, President and Partner of iTSC in San Antonio, Texas, shares his experience transitioning from ConnectWise to SuperOps after nearly eight years. The decision came down to three critical factors: responsive communication, partnership-oriented support, and cost efficiency. Rosa emphasizes that SuperOps provides all the necessary tools for managing helpdesk ticketing, remote access, and IT audits while maintaining the collaborative relationship iTSC values with both customers and vendors. The platform has enabled iTSC to customize workflows with tags and scheduling features, share ticketing access directly with clients, and track billable hours and hardware needs efficiently. Rosa highlights that approximately 60% of iTSC's feature suggestions have been implemented by SuperOps, demonstrating the vendor's proactive approach to customer feedback and product development.
