Transcript
I use Super Ops because it gives us peace of mind. We had Paseo, we had all these other companies we were talking to. Until a month before we made a decision, we found Super Ops. You know, and at that moment, we started making comparisons and started talking to GP. You know, he's been great since day one, and that was one of the biggest top three requirements for us, was the communication that we would have with such a company. You know, the tool has helped us, stress-free when it comes to money, be able to support our customers. You know, it's the relationship. It's very impactful, and it's important for us. The relationship, that support that Super Ops gives, that's important. That's important, you know. Again, it all goes back to cost, because we're saving a penny here and there, but we're working all together. You know, I find my customers and the people, the relationships I build, they're all partnerships. And without that partnership, I really don't want to do business with anybody that way. You know, I just don't want to have a customer to generate income. I want to have a partner-customer that we can have a long-term relationship. Same goes with companies, you know, that we utilize their tools from. Super Ops is one. When I talk to GPs, like GP, I'm doing my homework, because my relationship is not one, two, three years. It's long-term coming back. You know, I spent a godly amount of money for a relationship with ConnectWise that didn't go anywhere after, well, almost eight years. You know, it was a headache to get out of that deal, too. With Super Ops, we're able to handle helpdesk and ticketing and remote access, and, you know, we automated a few things here and there. But we've been able to use, for example, the helpdesk. When we're closing tickets and so on, we've created these tags, right? We have created, you know, we don't close a ticket. We just schedule it. We create a scheduling tag and try to, you know, try to get creative with this as much as possible. Because, I mean, it's possible, right? We just need to understand how you want to operate with it. You know, one of our customers today is accessing the Super Ops helpdesk. We share that with them and allow them to view their only tickets, and they function that way. We work interactively as well. Usually, we keep track of what needs to be accomplished or fixed or anything inside Super Ops, in the ticketing area, right? So if there was, we're keeping track of the hours, that's happening there. Any hardware, it's written down inside communication. And then we have a label that says, you know, billing, bill next. Super Ops gives us all the necessary tools to operate. Well, managing on-site business, we don't manage on-site business, which is unless we need to go on-site to repair something, right? If you're referring to that, then yeah, I mean, we still utilize the Super Ops helpdesk ticketing. We keep track of all that as well. I mean, we do two times a year, we do IT audits. And we generate our report of what's currently there and what's on Super Ops. So it's kind of inventory, right? So make sure that no user has added stuff without our knowledge. But no, we use Super Ops for all that. I mean, IT auditing is important, you know, because that helps us to determine, you know, all the equipment that we have, what's next, you know, should we just do an upgrade on the equipment or full-fledged technology refresh? So that comes up as well. You know, the biggest thing with Super Ops right now is that since day one, since I've been a part of it, is the support that we get from Super Ops. I'd say a lot of what we've recommended and suggested out of 100, maybe 60% of it has been implemented to date. So interactively, very proactively, and that's very important. Because we know at that moment that you're being responsible with what you have. You know, we're the same with our customers. We're very proactive.
