Transcript
the PSAs in the marketplace and we went with Super Ops for ease of deployment, ease of accessibility, intuitiveness of how their whole platform is from a technician side of things, from our client side of things and reporting and onboarding a client is super easy, fast, development team has been very responsive, that is the key point that we noticed right away, so for that reason, we are happy that we made that choice and we are looking for a long, long relationship ahead. And to add to that, the customer side of things is exceptional, it's great, customers can come in, look at their tickets and actually interact with the system themselves, so it gives us really an edge on that, so we are very happy with the solution, very happy with the responsiveness that was mentioned, so it's a great team you guys got. One of the things I looked at was trying to find something that is very easy to use because we want to make sure that we can give it to someone who has had no experience in IT to a bunch of experience in IT and still not have to worry about a deep level of training, you go here, you do this, you go here, you do that, and the other added benefit of why I've been pushing for a lot of this stuff that's coming out of Super Ops is the built-in documentation, that's something that is missing in most RMM tool solutions is that documentation that you can create within the system, so you're not jumping around all sorts of different files and folders trying to find the right document for the solution.
