SLA's...in the Real World (w. ESG's Christophe Bertrand) | Truth in IT: Enterprise Tech via Video

Today's quest for zero downtime is table stakes for any IT infrastructure. Our users, customers and partners demand instant access to virtually every service and data source. The question is...do your service level agreements (SLAs) match your ecosyst...

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SLA's...in the Real World (w. ESG's Christophe Bertrand)

Published by: Ekovox
Date: 07/26/2018
Views: 198
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Today's quest for zero downtime is table stakes for any IT infrastructure. Our users, customers and partners demand instant access to virtually every service and data source. The question is...do your service level agreements (SLAs) match your ecosystem's expectation? In this short video Christophe Bertrand from Enterprise Strategy Group discusses some things to think about when creating an SLA that's aligned w/your expectations...so there's no surprises.

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