The discussion centers on the security and reliability of cloud-based backup solutions or Backup as a Service (BaaS) as opposed to self-built systems. Both speakers, Chris and Matt, emphasize that cloud providers, like Druva and similar companies, prioritize security due to their business model which involves managing data for multiple clients (multi-tenancy) and maintaining a clear separation of data across their customer base.
Chris points out that vendors specializing in cloud solutions, such as Druva, are intrinsically motivated to create secure and effective backup systems since their reputation and business depend on it. Matt agrees and elaborates that the responsibility and risk factors differ when using a vendor's service versus a self-managed solution; with a provider, there's an expected level of service quality backed by Service Level Agreements (SLAs) and potential compensation for failures, placing a higher standard on the vendor.
Overall, the consensus is that using cloud-based backups or BaaS providers like Druva is likely more secure due to their commitment to security, the need to meet customer expectations, and the accountability measures inherent in their service offerings. This conversation underscores the competitive advantage and trustworthiness of professional BaaS solutions provided by dedicated cloud vendors, highlighting their focus on security and reliability for safeguarding customer data.