Documentation is not optional for high-functioning IT teams. Whether you're overseeing a service desk, managing projects or handling other essential IT functions, the key is to maintain documentation for organizing your information and standardizing your processes.
The best documentation is simple to create, easy to find and effortless to use. Register for our virtual IT Documentation Masterclass and learn how you can track, find and know everything about your IT infrastructure in under 30 seconds with intelligence-driven IT documentation.
In this session, we will cover:
- What great documentation looks like.
- How to create great process documentation.
- How to design a naming convention that lets you find what you need easily.
- How to get your team to love creating, using and updating documentation.
You’ll leave this session with best practices and a well-thought-out written process that you can start implementing immediately.
Meet our presenter:
Thomas Griffith, Product Owner, IT Glue
Thomas is a seasoned IT professional with over 7 years of experience in the industry. He started his journey as a Software Support Engineer before transitioning to the role of Solutions Engineer at IT Glue. Currently, he serves as the Product Owner, leveraging his deep understanding of IT teams environments and software stacks to create innovative solutions for IT service providers and internal IT teams. Thomas's expertise and insights make him a valuable speaker for those looking to enhance their IT operations.