Next-Generation IT Service Management


In ongoing research and interviews, leading IT analyst firm Enterprise Management Associates (EMA) has witnessed the growing role of IT service management in many IT organizations. This growth is a result of progressive ITSM teams—with integrated capabilities to support asset management, operations, development and the IT executive and business community—becoming a hub in optimizing IT for both value and cost.

Watch this on-demand webinar, featuring Dennis Drogseth, VP of research at EMA, to get insight into this research, with some dramatic, and telling revelations.