In ongoing research and interviews, leading IT analyst firm Enterprise Management Associates (EMA) has witnessed the growing role of IT service management in many IT organizations. This growth is a result of progressive ITSM teams—with integrated capabilities to support asset management, operations, development and the IT executive and business community—becoming a hub in optimizing IT for both value and cost.
Watch this on-demand webinar, featuring Dennis Drogseth, VP of research at EMA, to get insight into this research, with some dramatic, and telling revelations.
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