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IT Portal: Configuring Cisco Meraki Integration

IT Portal
08/26/2026
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In this video, we're going to cover the Meraki integration. In order to configure the Meraki integration, you want to go to Admin Settings, Integrations, RMMs, Cisco Meraki. Do get your API key from the Meraki UI and ensure that it does work. You want to configure your site mappings. So for example, for each Meraki site that you have, make sure that it maps to a Portal site. You also want to make sure that you map the Meraki devices to a Portal type, in this case we're going to do switches. And then once that's set, you can go ahead and import all those Meraki devices by clicking this button. If you're on-premise, there's a process so you can schedule that nightly. And for the cloud, we will sync those automatically for you every day. When those devices come in, you do have the option to not update the site info. So if you happen to manually change the site those devices are in, with this, if you don't check this, then the integration will constantly update the sites for those. So we definitely recommend that you do not update the site, so that way if you make any changes the integration doesn't overwrite them. Well that's about it for the Meraki integration, thank you.

TL;DR

  • Access the Meraki integration through Admin Settings > Integrations > RMMs > Cisco Meraki and configure using your Meraki API key
  • Map each Meraki site to a corresponding Portal site and assign device types (such as switches) to ensure proper categorization
  • Enable the 'do not update site info' option to prevent the integration from overwriting manual site assignments during daily synchronization

Summary

This tutorial demonstrates how to configure the Cisco Meraki integration within IT Portal's RMM platform. The process involves obtaining a Meraki API key, mapping Meraki sites to Portal sites, and configuring device type mappings to ensure proper synchronization. The integration supports both on-premise scheduled imports and automatic cloud-based daily syncing. A key configuration option allows administrators to prevent the integration from overwriting manual site assignments, ensuring that any custom organizational changes are preserved during automated synchronization cycles.

Chapters

0:00 - Introduction
0:08 - Accessing Integration Settings
0:25 - Configuring Site Mappings
0:35 - Device Type Mapping
0:43 - Importing and Syncing Devices
0:59 - Site Update Configuration

Key Quotes

0:25 "You want to configure your site mappings. So for example, for each Meraki site that you have, make sure that it maps to a Portal site."
1:18 "We definitely recommend that you do not update the site, so that way if you make any changes the integration doesn't overwrite them."

FAQ

How often does the Meraki integration sync devices in cloud deployments?

For cloud-based IT Portal deployments, the Meraki integration automatically syncs devices every day. On-premise installations can schedule nightly imports through a configurable process.

What happens if I manually move a Meraki device to a different site in IT Portal?

If you enable the 'do not update site info' option, the integration will preserve your manual site assignments and not overwrite them during synchronization. Without this setting enabled, the integration will constantly update devices back to their mapped Meraki sites.


Categories:
  • » Cybersecurity » Network Security
  • » Data Protection
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Tags:
  • Network Security
  • How-To
  • Technical Deep Dive
  • Getting Started
  • Cisco Meraki Integration
  • RMM Configuration
  • API Integration
  • Device Management
  • Site Mapping
  • Network Device Synchronization
  • IT Portal Administration
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