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Zscaler: Zero Trust + AI: Protecting What Firewalls Can't

Zscaler
08/26/2026
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when it comes to data privacy and data security. The benefit of ZSkillet with ZIA rolled out for us right now is giving us the insights of how our employees are using various Gen-AI tools. The ability to monitor the activity and make sure that what we consider confidential and sensitive information, according to companies' data classification, does not get fed into the public LLM models, etc. ZSkillet is not only a security tool, but it's actually a strategic enabler which allows you to transform risk into opportunities. The attacks with phishing emails, malware, etc. are increasing because obviously AI also gives the attackers to understand what is the weakest point in the chain of a company which they have maybe not been able to discover as fast as it is now possible. We have to basically not only secure our products and our locations and applications for the regular attacks, but in particular for AI attacks. One of the many reasons that we had the opportunity to invest so heavily into ZSkillet and our cybersecurity solution was that we had a small phishing incident that a user exposed some data that we weren't expecting. By using this as leverage to help justify the need to invest in ZSkillet, we purchased the ZIA, ZPA, ZDX solutions. This helped us to also visualize the gen-AI activity that was happening that we didn't realize that people were using. We've learned now that there's a handful of different solutions that people have been shadow AI using behind the scenes, and ZSkillet helped us expose those.

TL;DR

  • Enterprise customers are using Zscaler to monitor and control employee use of generative AI tools, preventing sensitive data from being exposed to public LLMs while enabling safe AI adoption.
  • Zscaler's platform revealed previously unknown shadow AI usage across organizations, providing visibility into which GenAI applications employees were using without IT approval or oversight.
  • Executives position Zscaler as a strategic enabler that transforms AI-related security risks into business opportunities, going beyond traditional security tool capabilities to support digital transformation initiatives.

Summary

This customer testimonial video features executives from Zuora, Siemens, and BioVT discussing how they use Zscaler's Zero Trust Exchange platform to address AI-related security challenges. The speakers emphasize the dual nature of generative AI as both an opportunity and a security risk, particularly around data privacy and the emergence of shadow AI usage within their organizations. They highlight Zscaler's capabilities in monitoring employee interactions with GenAI tools, preventing sensitive data from being exposed to public large language models, and detecting unauthorized AI applications. The testimonials position Zscaler not merely as a security tool but as a strategic enabler that transforms AI-related risks into business opportunities. One executive shares how a phishing incident became the catalyst for investing in Zscaler's ZIA, ZPA, and ZDX solutions, which subsequently revealed previously unknown shadow AI activity across their workforce. The content underscores the increasing sophistication of AI-powered attacks and the need for comprehensive visibility and control over AI tool usage in enterprise environments.

Chapters

0:00 - AI Security Challenges
0:15 - Monitoring GenAI Usage
0:44 - AI-Powered Attack Evolution
1:06 - Shadow AI Discovery

Key Quotes

0:37 "ZSkillet is not only a security tool, but it's actually a strategic enabler which allows you to transform risk into opportunities."
1:31 "We've learned now that there's a handful of different solutions that people have been shadow AI using behind the scenes, and ZSkillet helped us expose those."

FAQ

How does Zscaler help organizations manage generative AI security risks?

Zscaler provides visibility into how employees are using GenAI tools and prevents sensitive or confidential information from being shared with public large language models. The platform monitors AI activity in real-time and enforces data classification policies to protect against data leakage while still enabling productive use of AI technologies.


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  • » Webinar Library » Zscaler
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  • » Cybersecurity » Zero Trust
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