Transcript
We are thrilled to have you join us for today's webinar. The topic for today's session is Unlock Efficiency, How SuperOps and DropSuite Simplify MSP Backup and Billing. I'm Lakshmi from the product marketing team here at SuperOps. Today we're going to dive into the challenges many MSPs face with backup and billing and demonstrate how this powerful combination of SuperOps and DropSuite can significantly simplify these processes. Right. To start off, we have a pretty packed agenda for this session, and we'll start by understanding the current industry pain points and challenges that many of you are experiencing. Then we'll dive into the features and benefits of our platform. We'll also discuss the advantages of partnering with us. And of course, we'll wrap up with a live Q&A session where you can get all your questions answered. Please feel free to use the chat window to ask all your queries. I'll also be throwing in a few poll questions through the session, and it would be wonderful if everyone could participate. Right. We have the speakers for the session today. I'd like to introduce you guys to Anirudh, who's the product manager for all things RMM and SuperOps. Hi, Anirudh. And who spearheads building features that make endpoint monitoring a breeze. Aditya, hi. Who's a key leader at DropSuite, driving innovation in backup automation and PSA integrations for MSPs. I'll now hand over the floor to Aditya and Anirudh. Anirudh, I'll hand over the session to you. I'll stop my screen share for now. Welcome, folks. Welcome to everyone on the call here. Just wanted to quickly take a look at the actual setup that we have talked about today. We'll start with the pain points and understanding the current needs of all of you folks in terms of backup monitoring and how and why that is important. I'd like to invite my co-panelist here, Aditya from DropSuite. It's been a great collaboration for both of us here at DropSuite. It's been an exciting couple of months for us building up to the launch where both of our teams actually put together a lot of good collaboration to bring this to life. Welcome, Aditya. Best to hear from him on how he sees the backup space evolving. He's a veteran in the MSP space with a lot of background in backup monitoring. I'd invite Aditya to switch in. Anirudh, if I may, sorry. I think folks are finding it a little difficult to hear you. Yeah, I think the mic is... A couple of them have reached out and said that there is a mic issue. Give me a second. So while you figure out, yeah. Welcome, everyone. And it's indeed a pleasure being here and speaking about the integration and the benefits eventually. But to begin with, again, the current landscape that all the MSPs are going through, data is a key to a lot of the problem statements. Either it's backing up your endpoints, backing up your SaaS for your customer, Microsoft, Google, Salesforce, Xero. There are multiple applications out there in the market that your customers are using. And losing data can cause major business disruptions. Sessions like, products like DropSuite, product like SuperOps, we help you with giving you managing your customers' data. Now, as you backup data, monitoring them is equally critical. Because if you lose part of your data, if your customer loses their backups, the bonus falls on you eventually. So monitoring is critical. Monitoring is important to give you peace of mind and to let your customers have that peace of mind that things are running safely behind the scene. Eventually, it's like an insurance policy, right? That you buy a software, you buy a license, and then eventually it's getting backed up. You don't want to get to your backups unless there's a problem. But active monitoring just gives you that assurance that data behind the scene is safe. What are your thoughts on this from an RMM standpoint? You know, from an RMM standpoint, it's the logical flow from the RMM into the backups, right? You have all your monitoring, all your asset data here. And from there, you immediately move to securing a lot of our customers or mutual customers who have been instrumental in helping us build this in the first place when we were doing our discoveries, right? We see this as an extended arm of the RMM getting into backup and how critical this particular function has evolved over the last couple of years given the client focus on overall cybersecurity, especially in a lot of data-critical verticals. A lot of our customers have started to focus and that need has indeed translated to us collaborating and building this. So it's been a pretty critical piece for us getting into 2025 with a lot of focus on cybersecurity, data backups, data protection, and so on. And all of this is the need of the hour, right? I guess it also makes everyone efficient, right? If backups are being monitored without actually somebody having to go into a system and do It helps, again, as MSPs, everyone wants to sell more. It's important, like, spending time on looking at backups versus spending time going and doing customer acquisition. I guess the value lies on the other side. Totally, totally right there, Aditya. It also translates to how proactive they are. Are they going to keep checking for the backup success every day? Did all my 300 assets backup yesterday? Did all my 300 workspaces and my workloads backup yesterday? What are the failures? Versus the new norm here where that integration is actually proactively telling them that two assets failed a backup or two workspaces or workloads actually failed a backup yesterday. It helps them stay on top of things, have a better visibility and control over this, and builds a lot of trust and reliability in that relationship also. So bang on when it comes to efficiency and adding a lot of man hours back to the days of the technicians. From there, maybe, Aditya, we'll move on to the next pain point that a lot of my customers shared. And this was one of the starting points for us to start the collaboration with DropSuite. And you have actually briefly touched upon a few challenges. But overall, looking at the landscape, there are these core modules like the PSA and the RMM where the technicians and our MSPs actually live and breathe for, say, 60-70% of the time. And then you have all of these tools, your AVs, your backups and all of those tools that sit on top of the PSAs and RMMs and add very critical value to the MSPs' operations. So mission critical as well as adding a lot of additional value. But then the screen time that these supplementary apps might have compared to a PCRM is less because this is where the core operations happens. So one pain point that comes up pretty often is, how do I bring in my maximum visibility from my backups into my PSA and RMM? And that is where I think that the main challenge is they'll have a senior technician logging into DropSuite every hour and checking for alerts or checking for backup failures and so on. So that is a huge challenge that we did have initially. But then we wanted to throw out this question to you folks. And we have just opened a question, guys, on the webinar here. So what is your biggest challenge in managing backup operations today? And is it your tracking seat usage and billing accurately? The poll is open and we have four options. Identifying backup failures quickly. This one's pretty tough, Aditya. As far as my customers complaining to me and the needs are there. Reducing time spent on manual backup checks or ensuring compliance and data security, which adds up to the overall picture here. So four options out there, folks. So who has joined the webinar? The question's up on your screen and probably it will stay there for another 10 seconds. But meanwhile, Aditya, your thoughts on the common backup challenges that you have come across. One of the key challenges that I keep hearing is platform fatigue. You have so many systems, so many softwares for different kinds of workloads that it leads to fatigue in terms of monitoring everything. You have to go through multiple platforms just to find what you're looking for. And most of these are like third-party solutions. We are backing up Microsoft and Google ecosystems. So now you need to understand there's some sort of backup, some sort of redundancy that Microsoft and Google gives you. But if you're using DropSuite, you are now looking at your backups here. You're looking at RMM backups in one place. So that leads to a lot of operational fatigue that comes in. The second challenge that I get is false positives. A lot of times, the system would believe there's an issue. It will trigger an email notification or create a service ticket. But behind the scene in 10 minutes, the issue is actually resolved by itself. So it leads to some of these false positives and some heartburns happen because 50 backups failed. But when you go in, everything is resolved by itself. So those lead to confusion and chaos in the ecosystem. And again, if they are coming from multiple sources at the same time, it just adds on to it. I also feel as data is growing, so are the scalability challenges along with that. Because what we see on a Microsoft and Google side, your emails, OneDrives, the data on the other side keeps growing every day. Now, as that data gets backed up, sometimes a backup that would take 10 seconds usually might go up to one hour. Now, you suddenly start feeling that, hey, is everything okay? Why are things not getting completed? So those kinds of operational challenges are popping up more and more. And there is a need of the hour to build solutions around those, build monitoring systems which can effectively reduce those pressure points for the MSPs and for their end customers. Totally nailed it up. And that takes the conversation forward in terms of where are we looking at as the key features or the key pain points for MSPs looking at an overall integration. And you brought a pretty key point around the tech stack overview. Our customers today and a lot of the MSPs that we talk to, PSC, RMM, Antivirus, CyberSec, separate backup for assets, another backup for your Microsoft workloads, and then they have a reporting tool on top. So easily a tool sprawl of six, eight, or 10 apps that they might have to juggle around. And that increases the workload and the tool sprawl, so to say. And that brings us to a critical pain point or need is the email notification overload versus PSA. And that actually adds up to our key feature of the integration, which you will actually walk us through sometime later when you give the demo of the actual integration, which is how are we taking care of this overload. The integration should actually add more benefits and not increase the noise, so to say. It's very easy to just start or put up another integration and have 1,000 alerts or 500 alerts or 200 alerts thrown around per day. And suddenly all of this is unqualified alerts, noise, and which all of our MSPs or technicians tend to start ignoring over time if these alerts are not qualified and are not quality. So that noise factor, the authenticity of the alerts in terms of are they real alerts that they left to action or are they just 100 assets triggered by the same incident, all of this is pretty critical. And we've actually chosen that feature for our integration pretty succinctly to put it that way. Very true, right. Every day, you receive a lot of emails. There are business emails that you're receiving. As you're connecting to multiple softwares out there, every system is trying to send you marketing notifications or service critical notifications. There's your client sending you an email. Amidst all the chaos, you start ignoring some of these non-critical emails. All of a sudden, the email notification that a system is sending you, even as a technician, you start ignoring those or you start putting in filters because you want to focus on what is important. And that causes problems down the chain because all of a sudden you have a customer coming to you and saying, hey, why is something failing? And you're like, oh, we missed a specific email. Building accountability through email notifications is very difficult. Plus, it becomes very reactive in nature. You can't take any proactive action. You can't be on top of it always. It becomes a very reactive aspect of how you look at things. So, that's where PSA platforms come into play. Today, DropSuite sends email notifications when there are backup issues. But we have seen it a lot of times where our MSPs come back to us saying, oh, something went wrong. I missed emails and now how do I recover back from that? So, we chose to integrate with Super Ops as well for that exact reason. It gives MSPs that single pane of glass across different kinds of asset types and different types of workloads that they have with that Super Ops support. But also, if they're using DropSuite at the same time, it gives them the same visibility, helps them build accountability from the ticketing system that exists in the PSA world. So, these help in building that accountability, builds more efficiency. We automatically open tickets and close tickets so that at times you don't even have to take certain actions. But you're aware of the problems that are happening. As you report to your customers, you can tell, hey, your backups are safe. There were some issues at times. I can give you a very good example. Very recently, a few days back, some of the Microsoft services went down. And there was a flood of error notifications that we were sending out across the board. That created so much chaos. But it automatically got resolved when Microsoft fixed its own issues on the other side. Now, in that case, from a PSA standpoint, you get a service ticket created because a backup failed. But then it will automatically get closed when the backup is successful. But you're aware of it. Within those emails, imagine you have a Microsoft tenant with a thousand users in it. And all those thousand emails, drives, SharePoint, all the backups are failing. And all of a sudden, your email box is flooded with just these notifications. So, I do feel this email notification overload causes a lot of issues. I guess PSAs help in streamlining those issues. Totally. You actually led us right into our next question, right? In terms of how important is it having your backup solution integrated with your PSA and RMM? So, folks on the call, on the meeting, we just have a question out for you, folks. We'll keep that question open for a few more seconds for all of you to just respond. But this question, Aditya, three years before when we had our first integration with another backup or AV, and I would say the responses that we are about to see now would be drastically different from what it was three or four years ago, right? The collaboration and the tighter, the nature of integration, the more tight it is, the better right now, was not that sought after now. But then I think all of us, including our own MSPs, are starting to realize how important or critical this particular aspect is, where all the tools that we use right now talk to each other, pass on critical insights and data with each other so that there is a single pane of glass for our technicians to work. So that's that. We're waiting to see some responses on that one, but then we'll shortly look into that response. But I think that actually leads us to the next part, which is your automation and MSP efficiency. And you touched upon a very critical aspect around proactive operations, right? The more predictable and proactive as an MSP my operations are, the more efficient my technicians are and the more time they have for better quality work. And that is actually a result of how much automation I can actually bring into my system. And therein lies the core PSA RMM automations, but also these two tools don't operate in isolation. It's supported by this ecosystem of other tools, as I keep saying, your AVs, your backups and everything. So the automation has to spread to these integrations as well. And this brings about a lot of efficiency. Imagine you setting up a quick scan daily once as a policy on DropSuite or a backup from DropSuite. And then that passing that status back into the RMM here. From here, you could look at that insight and then go back and do all of that. And imagine us moving into a world where we're trying to collaborate the actions between the RMM and the backup vendor, which is you here, Aditya, as DropSuite. So the possibilities are endless. And all of this translates to more time in the hands of our technicians and more productivity added to their day. So critical piece, core RMM, we talk about it day to day, but then it's exciting for us to start expanding that to our integrations as well in terms of what capabilities we could bring in. Exactly. Automation gives you so much time saving. One, you remove the chance of manual errors. Again, somebody built the automation, somebody went through that pain of understanding and giving a workflow. However, once you start building some of these automations, you don't have to go back and forth across three systems, what we discussed earlier. There are so many systems out there. You tend to, again, if you're not integrated with each other, you have to go to multiple places. Again, it's so much time taking. It takes out critical time from critical work. Versus you build integrations. Now, to your example earlier, think of a user that you have in your company. You start with asset monitoring on a daily basis all the way down to their email backup monitoring. Now, you know the health of each and every user in an organization, not just from their asset perspective, but from their SaaS perspective. If you build in further features around cybersecurity monitoring, these just round up your experience so much that you can give to your clients. Again, that's the value driver. Automations sometimes are tricky. Sometimes you can't predict how the human behavior would be. But the more you start playing with it, the more options you build in the ecosystem, the more efficiency you give to the customer on the other side. It helps you to cut through the noise that is there. Again, visiting multiple places is never easy. So you can focus on what is important. You can build tools that can help you drive more efficiency. And I guess that's where systems like ours have to do more handshakes as things progress in the entire world. If systems don't talk to each other, it's the MSPs and their customers who suffer the burndown. Totally agree with you, Aditya. And I think the next topic, maybe the final topic we discussed before moving into our demos of Sucrops would be how does this integration strengthen an MSP's security posture against the rising security threats, today's landscape especially, and what are the key benefits MSPs experience immediately upon enabling it. So I just wanted to hear from you on how a lot of our MSPs using Sucrops will actually benefit from that and how the integration works both ways. Sure. So in the current cybersecurity landscape, if you start breaking it down into different verticals, there is an aspect of asset security, there's the aspect of data security, there's the aspect of human security. When you go to a customer, you start telling them that, hey, I'll put RMM software for you for your asset protection. I'll have a human firewall kind of a software ecosystem built around your environment so that every action that your user takes, the security trainings and everything can be covered under it. And so does data security fall in the mix as well. More on the, we focus on the SaaS side of the data security. And as you go in now, reach out to your customers, you're not just selling, hey, do you want a Microsoft license? You're also saying, hey, with the license, do you want backups? You don't even have to name names at times. Your customers, the value is around that data. So, with this integration, MSP using Super Ops today can now talk about, hey, we are providing you asset protection. We can also provide you with data protection. And this wholesome experience builds a better experience for your end customers. Perfect. Just out of curiosity, I believe that this also opens up a new revenue stream for a lot of RMSPs, right? It does. Your antivirus and your asset backups is one thing, but your backups are especially your Microsoft and Google Workspace backups, right? So, we have seen a few of our early adopters, the ones who have actually been our testimonial clients, tell us how this integration has actually helped them increase the revenue by a few percentage points in the very first month because their clients just jumped upon this offering, new service offering in the marketplace. So, just wanted to hear from you on how the overall MSP revenue scene actually improves with this new option that they can offer us. It does. Historically, most of the MSPs that we have used us for SaaS backup, but they were using multiple other products out there from our asset backup. There were MSPs who were using a different PSA platform, a different RMM platform, and Drop Suite from SaaS backup. Now, this gave some of those that opportunity to consolidate it together in one place. Now, it becomes more cost-effective for them. It helps improve their business processes and efficiencies. Again, to the point earlier, you don't have to go through all the steps that efficiency gain that you get with these kind of integrations, helps your own bottom line. Those are some testimonials that we have also heard from different MSPs on our site. Perfect. That's a great small chat on a lot of the key points around the collaboration, as I recall here. That was a great chat. I really loved that. Now, some tidbits about our own product and your product and the integration that we've done together. I'll maybe wait on for Lakshmi to pitch in here. Hi, guys. Okay. Ani, you'll be on the screens and I'll just give a brief overview. Sure. Okay. Correct. Coming back to the previous screen. Thank you, Aditya and Ani. Firstly, I know we've covered quite a few pain points in this chat already. We've seen some great discussions. Just to interject, we have a live chat going on, guys, and we are also actively answering your questions. Please feel free to drop in your questions. We have a Q&A at the end of it and we will be answering your questions. Right. But before we get into integration, before Ani takes over the platform overview, I want to start off with a quick intro to SuperOps. Just to give a little bit of context to folks who are new here in terms of who we are, what we do, and what we want to achieve. To start off, the majority of it is still stuck in the past. A lack of innovation over the years has meant there's a lot of pain that the MSPs have to deal with. Slow and clunky software, legacy tools, dated interfaces that still require a lot of manual effort and that break frequently. Ani, if we could move to the next slide. And that's what SuperOps is aiming to change to help MSPs break away from the current landscape of legacy tools and all their pain points with a powerful, modern, AI-driven, unified platform. In a nutshell, SuperOps is a unified PSARM platform that's thoughtfully designed to make the modern MSPs' day. It has all the major tools you need from ticketing to project management to invoicing to IT documentation as you can see on the screen, from chat and scheduling to a single pane of glass, a truly unified platform so that you can drive your everyday operations from one place. We're also future-ready with AI and automation woven into the fabric of our platform through features like intelligent alerting, AI summarization, automated alerts, runbooks, and so much more. And now we jump back to you, Ani, to take over the SuperOps platform overview. Perfect, guys. Just wanted to switch tabs, move to the demo, and it's actually a fully loaded platform here, folks. So, as you can see, it's a unified PSARM. And when we say PSA, a lot of modules, this is a platform where we have a lot of products in itself built into it. So when we say PSA, looking at your tickets, your tasks, your projects, your client management, your contracts, your invoices, your quotes, your sales inbox, then this is just the PSA, right? On the RMM, you have your asset monitoring, your patching, your alerting, your scripting engine. We've launched the network monitoring module last year, and we've seen raving reviews and a lot of adoption from our customers for network monitoring as well. And then a very flexible and customer friendly reporting that's sitting on top of both of these PSA and RMM modules. And of course, the unified vision wouldn't be complete without IT documentation, right? The PSA, RMM, IT doc, and the recording sitting on top truly brings all of this to life. So quickly, I just want to, you know, maybe walk you through a high level of the PSA and the RMM for folks who are new to Suprops. I do see a lot of familiar faces, you know, product manager for you folks, but then there are quite a few new folks who have joined the webinar as well. So on the PSA side, you know, I'm just showing you a sample point screen here. So on the client screen, as you can see, you have your codes and invoices. Your whole life cycle starts right from here. You could have clients who are, you say, from a very prospective stage as well. You can have your pages called up. Are they a prospect? Are they an inactive? Are they an active client? Are they paying or are they unpaid? So it starts right from there from where you can actually start triggering codes. From codes, you then, you know, convert them to a customer. You start working on the contract and then you onboard them on the contract. So the contract modules are recently launched. We're getting a lot of great feedback for the newly launched contract 2.0 where you're looking at, you know, what are the catalog items? What are the offerings that you have? The different configurations you can do based on the type of billing, based on the type of billing model you have, all of that brought in along with, you know, all the service items that you can bring in. There's almost all of the modules, guys, that I'm maybe going to talk about is worth a webinar in itself. I'm just going to try to capture the high-level essence of the unified platform here. So I might be able to, we'll follow it up with a lot more content and information in the website and in product for you guys to explore each of these modules in detail. So, back to the client, you have the contracts module, your quotes and invoices, you have all the ticketing modules right here, your requesters, the different sites, how many requesters you have, what are all their different assets, your tickets, and that, this one screen actually includes all of the requests. This one screen actually encapsulates the entire vision we have. We have the clients, the requesters, their documents, the contract, the quotes, tickets, the assets, all the entities that you can think of as an MSP right here in one screen for your core operations, and that's the power of unified and as Aditya rightly put it, right, single pane of glass kind of an experience. There was this hypothesis that, you know, you can't have the best of all the worlds in a single pane, but Aditya's vision is to bring that to life and that's what we've been doing over the last three years, folks. So, that was a flavor of a high level of the client here. Quickly moving to the next item around, you know, your ticketing, right, and here, it's one of the most widely used platforms or, you know, modules within our platform. You have the create ticketing module. This is actually my favorite and a lot of our customers' favorite, the Kanban view for tickets and, you know, you could just look at the statuses of the tickets as per the status or as per the technicians and say, for example, one of your technicians is on leave today, right, and you could just move that ticket from that technician to the next and you could just reassign that. This is just one view. You have the list view, which is the regular and also the classic view for our old school MSPs who just love about it and on top, you have our Monika, which is our sitting on top just to, you know, summarize the tickets, you know, compose a vendor email, similar tickets. All of these are full-fledged AI features in itself. We don't just innovate for the sake of innovating. Our AI use cases are really thoughtfully selected to add value, so we just don't squeeze in AI for the kicks of it and if you see all the AI features that we have so far, for example, the recommended solution actually picks out from the history of all the similar tickets and recommends the solution that you, at your account, you and your other technicians have actually done in the past and it actually saves time. So, fully capable AI after doing multiple use cases, adding value wherever possible. So, that was all the ticketing and if you look at a ticket right here, from here, I can actually quickly move to the assets as well, taking me to the overall assets module, right? And this is actually coming to life. You had a ticket, you have a requester and you have an asset that's tagged to that ticket and immediately you jump to the ticket right from that same piece of software where you look at all the usual asset suspects here, your performance metrics, getting into the details of any of the aspect of the asset you want to. So, everything in monitoring, you name it, we have it. File Explorer, Reg Editor, your softwares, your processes, your services, everything. Ably controlled by policies, which is the proactive automation, right? You can take care of your patch management, your software management, your antivirus and your backup integrations and fully supported by a lot of troubleshooting applications and features. We have the terminal, we have the one script, a remote tool as well with natively integrated with Splashtop and ISL, which we provide along with a total chat, one-way chat from your end into the asset to actually keep on top of things, guys. So, that was a quick run of the asset. Just quickly want to brush upon the reporting section. So, we have a fully built reporting module as well, sitting Ably on top of the PSA and RMM. So, we have a lot of capability in the reporting module, and of course, Ably supported by the IT documentation, which actually completes the entire spectrum of the core monitoring, right? You could have a lot of capability in the reporting module, right? You could have your passwords, your KB, all of your SOPs, training documents for all our technicians right in one place. I wish I had more time to get through, but in the interest of time, I'll quickly pass the mic on to Aditya to take us through another poll. Because Ani just took us through the Super Ops overview. We'll keep it on the screen for a few seconds, guys. Maybe another 10, 15 seconds, and then Aditya, you can take over. Another five seconds, and then I'll close the poll. Thank you, guys. All right. Thanks, Aditya. All right. I'll give you a brief walkthrough on who is DropSuite. We provide backup solutions for Microsoft 365 Cloud. We provide backup solutions for Microsoft 365 Cloud. We provide backup solutions for Microsoft 365 and Google Workspaces. We have more than 4,300 plus transacting MSPs on our platform with over 1.5 million paid users being backed up in our ecosystem. We have direct partnerships with more than 660 companies that believe in increasing their revenue potentials. Our clientele is usually SME and mid enterprise because that's the market where we feel there's a lot of gap and where we can help in building more awareness in the data security space. We really take pride in. The feedback we get is we are overly supportive at times. We help them be more efficient. We have examples where MSPs help them in doing certain actions and we do it as soon as possible. Our response is why do MSPs choose us? Again, ease of doing business. We have been consistent champions in software reviews. We provide unlimited storage for backups. As I said, it has exceptional support service. We are one of the few companies that gives choice for MSPs to give to their customers. As I said, we have been an industry leader for a while now. Software reviews for the last five years we have been going back to back. Do join us. We will share the experience with you. You can join our partner program and help us build a better drop suite for you and your customers. With that, I will take you through the drop suite platform quickly. This is what we call the partner experience. This is where MSPs would come in and manage their customers. This is where you can add a new subscription for your customers. On this screen, it allows you to look at the existing subscriptions, add a new subscription, manage plans. We follow a seed based mechanism. You need to purchase seed like this. This is where you purchase licenses to add to back up. This allows MSPs to change plans. It helps with your day-to-day operations. We also support an auto licensing model. As users get added to the Microsoft or Google tenants, they automatically start getting licenses. This view also allows the MSPs to go into a customer's backup account and manage their backups. I'll take an example of this account where once you go through this link, you are going into the end user portal. This is an account for your end customer. This page allows you to add backups to your account. You can also turn on auto discover. This will automatically look for new users added in that tenant and automatically start adding them to backup if seats are available or if auto license is on, then without even the need of checking seats, it will keep adding users to backup. We also have a very in-depth search experience. It has almost 20-odd criteria along which you can search in the backup data of a user's email. You can search through OneDrive, SharePoint. With some of our subscriptions, you can even search on email attachments. It's one of the best solutions for our customers. This integration sits under this integration bucket at the bottom. We have support for four PSAs today on the DropSuite platform. Configuration is pretty straightforward. You will see a connect button by default on every integration. Once you click on connect, it will connect this information to what Lakshmi and Ani were mentioning earlier. This is available in the marketplace on Super Ops. So if you see in the marketplace, you'll see DropSuite over there. Once you click integrate, you'll see these three pieces of information here. You just need to copy this information and put it into DropSuite. You can map what happens when DropSuite creates a service ticket. When a new service ticket gets created from our side, what status should it be on Super Ops? When should this service ticket be on Super Ops? You can define how you want to categorize these service tickets that we create on Super Ops. Then once you go into the organization mapping screen, you may choose to not map some of the DropSuite organizations with the Super Ops clients, because that might be managed differently. This screen allows you to pick which client you want to map with which DropSuite organization. So this is a service ticket that goes from DropSuite to Super Ops. It will have a customer attached to it. It will give you the details around which organization and which user you want to map with. So once the error gets resolved on our side, the status will automatically change from open to closed based on the mapping you did in the previous screen. So this helps you in active monitoring of these tickets. All right. That's about DropSuite and the integration. So I guess now we are open for questions. So I think before we I mean folks, all your questions, I can see a few. So if you can see the questions, if there's anything that you can answer, we have somebody from R&D answering. While we are on that, I will also throw in another poll. Yep. Folks. Yes, there was one question around if you already have DropSuite available. I guess yes, you can. I was just sharing. If you're using DropSuite already, all you have to do is go to the integration screen, put in the details you can find on the marketplace screen and you're ready to go. This integration screen allows you to map both NFR and paid plans. Okay. They could actually do that from the QR you'll be sharing as part of the deck, right, Aditya? Yeah. I think that's correct. I think that's correct. Okay. There's a question from Adam at the end. Can you pick and choose what alerts open a ticket? At this stage, every backup error opens up a ticket. We are actively working towards building more enhancements where we give the choice to choose when do you want to create a service ticket. Again, the reason we did that for now is to give full visibility to the MSPs when a backup fails. Folks, we have a couple of more minutes if anybody has any questions. Okay. Thank you. Thank you. I'll give it another maybe a few seconds. I believe there was one more poll question that Katie had sent. While we're waiting for more questions, I'll be dropping the poll. Yeah. Folks, we have another poll question. I'll give it another minute. Okay. While we're waiting for more questions, I'll be dropping the poll. Yeah. Folks, we have another poll question. Okay. So, I'll give it another minute. I'll give it another minute. Okay. I'll give it another minute. Okay. So, while we're waiting for more questions, I'll be dropping the poll. Yeah. Folks, we have another poll question. Yeah. So, I'll give it another minute. Okay. So, I'll give it another minute. Okay. So, folks, we have another poll question. Yeah. So, folks, we have another poll question. Yeah. So, folks, we have another poll question. Yeah. So, folks, we have another poll question question. Yeah. So, folks, I'll give it a couple of more seconds. You know, Lakshmi, this has been a great conversation. Not a pure formal webinar but a great conversation between Avithya and myself. It's been a pleasure. I think there's one question that we might have to address around pricing. But, you know, guys, you could just get in touch with your account managers or start your trials or your NFRs, so to say, and maybe the pricing conversation really depends on which partner channel that you're going to come through. So, you might have to defer that for a later conversation, direct conversation where you will get a lot more insights into the pricing, the different options you will have related to purchasing. So, do feel free to reach out to your account managers and have that conversation with them. Right? Folks, so, with that, we've reached the end of our session. I'd like to extend a sincere thank you to each and every one of you for joining us today. We'll be sending out a follow-up email shortly to the recording of this webinar. So, please, do check out our website, dropsy.com. Thank you again for your participation. Thank you, Ani. Thank you, Aditya. We look forward to seeing all of you at our future webinars. Have a wonderful rest of the day. Thank you, guys. Thank you so much.
