Transcript
Predominantly my spend is around the cyber security products, when I say cyber security it is a product which is called AD Audit Plus which we recently acquired through Manage Engine. And I also take care of digital employee experience, vulnerability management and penetration testing softwares. Talking about Manage Engine's experience, we had another vendor in the market which was there supporting our customer for like 4 to 5 years. But our customer had a budget constraint, we had to look into different solutions, at the same time we did not want to compromise on the quality of the product, we did not want to have a compromise on the service level. We started transitioning Manage Engine at that time, we found that you know the audit manager which was done previously using a different competitor was equally as efficient as the AD Audit Plus which was performed using Manage Engine. And the tech support was excellent, we got the trial licenses for around 5-6 months. Me personally as a supply chain manager carrying out the total cost of ownership analysis, I found that this is a very efficient product in the market and we also analyzed with other competitors and it was the best solution which we could find. So that is something which has delighted our team as well as the customer. The solution is more or less the same, audit manager was the product name that we procured from your competitor and the same product was being purchased with you guys as well, the AD Audit Plus. The only area which we had a constraint was on the cost part because our revenue was highly impacting and in order to keep our revenues up, we had to find a solution by sustaining the revenue to the customer but you know we could find a solution that is you know much more engaging as well as very much effective in terms of quality. So when I talk about the trial licenses that we you know initially got from you, those licenses were working as equivalent as the production environmental licenses, that was very promising and that was when we decided to you know take up with the implementation stuff and the prices were not that high, it was very much efficient and that's the reason why the implementation or the premium support that you know AD Audit Plus obviously comes with a free support but in spite of that we you know thought of giving you an additional money you know like we were okay with the 24 bar 5 support that you guys provide and I think the SLE time was also very less like less than 4 hours or 1 hour, I am really not sure about that. You know in terms of technical support it has been absolutely fantastic, yeah. As far as I have heard from the delivery team that they have been using it for like 6-7 months now, I have not heard anything negative on the tech support as well as the application front, so which means it's working fine, so that's my answer. It has been great you know in terms of implementation we did not face any hassles you know the technical team was always there to support and especially the sales person I think his name is Waseem Jaffer or somebody who helped me onboarding, we actually worked together as a unit you know to get this done and to you know end of the day customer satisfaction is the utmost priority for us, so they understood our priorities well and it has been a great experience. Yeah it has been very good, I mean it is very well organized especially with lot of black t-shirts all around, so you know you guys are taking care of the event very well especially right from hosting and you know putting up the right show, especially the speakers who are presenting and you know I thought of you know getting experience only about the product which I was using, but I see that you know there is digital experience, there is SIEM, there is IAM that is something which I can look upon, I look forward for more great workshops in future.
