Transcript
I'm Ashley, your host for today's event, and I'll be guiding you through this exciting IT journey. It's fantastic to see so many of you joining us for this high-impact session, where we'll explore how AI agents are transforming the way IT works. Today is all about sparking ideas, sharing insights, and giving you a close-up on Eterra's IT Autopilot that truly adapts to your unique environment. Let us know where you're joining us from, and let's get the chat buzzing. You can share your thoughts, drop your questions, and connect with our team and fellow IT pros throughout the event. We have an incredible lineup for you today, and if you ever want to check what's coming up next, just click the Agenda button above. First off, Eterra's CEO and co-founder, Gil Pekelman, will set the stage with his vision for empowering IT pros through autonomous IT. Then, we'll dive into her keynote, unpacking what it really means to work alongside AI agents. Next, we'll show you IT Autopilot in action with a demo. Then, at our Ask Ahead Q&A, you'll hear directly from the Eterra experts who help bring IT Autopilot to life, as they answer your top questions and share what's coming next. After the break, we'll hear first-hand from customers in our Work Before and After IT Autopilot panel, celebrate our Community Champion Award winner, and then head into our breakout sessions. You can choose between planting IT Autopilot in your environment to learn integration, best practices, or IT Autopilot onboarding for a step-by-step look at getting value from day one. We'll close with remarks from Gil Pekelman and a look ahead on the road to autonomous IT. So, without further ado, I'm excited to welcome our CEO and co-founder, Gil Pekelman. Hello everyone, and welcome to Autonomy Day, where IT meets AI agents. I'm Gil, CEO and co-founder of Eterra, and I'm glad you could join us. A few months ago, we launched IT Autopilot, a patented, first-of-its-kind AI agent designed to cut 80% of Tier 1 tickets, freeing teams to focus where their expertise is most needed. Today, we'll go deeper into how this truly agentic AI solution works, and the remarkable impact it's having on IT teams and their organizations worldwide. We are at a pivotal moment in IT's evolution. For years, our job was to fix issues, keep systems running, and help move the business forward, one ticket at a time. But today, AI agents have unlocked an entirely new reality, one where IT Autopilot is capable of anticipating, learning, and taking actions autonomously. And the impact is real. Our customers are watching IT Autopilot resolve 80% of Tier 1 tickets and address 40% of their workload on its own. So why Autonomy Day? Because autonomy is at the heart of what we've built. IT Autopilot is your always-on AI technician, available 24-7, never tired, ensuring zero wait time, giving every employee instant, personalized IT support. It handles incidents autonomously, executing complex, multi-step diagnostics to fix issues, boosting your team's productivity, giving them the freedom to focus on high-value work. Autonomy isn't about losing control. It's about unlocking the power to do more, faster, and more efficiently. And most importantly, it transforms the digital experience, delivering moments of delight and satisfaction through seamless support, raising the bar for service quality and how your organization is perceived. Autonomy isn't the future. It's the present. And those who embrace AI today will define what IT looks like tomorrow. You're here because you recognize the opportunity it presents, and you want to be at the forefront of innovation, ensuring your organization and employees have the best tools at their disposal to work faster and smarter. And this matters now more than ever. IT burnout is real. Long hours, constant firefighting, and endless requests can drain even the best teams. IT Autopilot changes that by acting as a tireless teammate, sharing the load. What sets it apart is that it's shaped by you, our customers. Your feedback and ideas have driven its development, helping us fine-tune a solution that truly transforms IT management. Thank you for your trust and invaluable insights. Today, we'll hear from experts, customers, and our team about how Atera's AI agents are transforming IT. Whether you're already using Atera and Autopilot, or just starting to explore, we're here to support you every step of the way on your journey toward greater autonomy. Remember, in IT, we now have the chance to shape not just technology's future, but how humans and AI work together to make a real impact. Those who will embrace AI will thrive and push the limits of what's possible. I want to take a moment to thank our partners and keynote speakers. We are grateful for your collaboration and for being part of today's event. Let's get started. Thank you. Thank you.
